Celeste Nash
Brooklyn,NY
Summary
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Overview
9
9
years of professional experience
Work History
Unit Clerk
New York Presbyterian Brooklyn Methodist Hospital
Brooklyn, NY
03.2022 - Current
- Facilitated communication within the team to optimize workflow.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Merchandise Associate
Victoria's Secret PINK
Manhattan
11.2018 - 03.2020
- Ensured sales floor was consistently stocked with products.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Ensured displays were free of out-of-code and damaged products.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Welcomed and assisted customers, ensuring a positive experience.
- Updated signage and price tags to reflect current sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Inspected merchandise for quality and arranged proper display location on floor.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
Sales Associate
Thomas Pink
Manhattan, NY
06.2017 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed rapport with customers to enhance loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Fashion Illustration
The Fashion Institute of Technology
Manhattan, NYSkills
- Documentation skills
- Supply restocking
- Records scanning
- Healthcare software
- Customer service
- Replenishing inventory
- Unit administrative support
- Phone reception
- Problem-solving
- Time management
- Arranging transportation
- Medical terminology
- Reception management
- Medical forms
- Collaboration and teamwork
- Flexible schedule
Timeline
Unit Clerk
New York Presbyterian Brooklyn Methodist Hospital
03.2022 - Current
Merchandise Associate
Victoria's Secret PINK
11.2018 - 03.2020
Sales Associate
Thomas Pink
06.2017 - 12.2018
Fashion Illustration
The Fashion Institute of Technology