Celestina Sterling
Bangor,ME
Summary
Dynamic and detail-oriented Medical Unit Secretary at Northern Light Eastern Maine Medical Center, adept at patient care communication and electronic health records management. Proven ability to enhance team collaboration and communication, ensuring efficient unit operations. Committed to maintaining patient confidentiality while thriving in high-pressure environments. Strong problem-solving skills and a passion for continuous improvement.
Overview
9
9
years of professional experience
Work History
Medical Unit Secretary
Northern Light Eastern Maine Medical Center
Bangor, ME
03.2023 - Current
- Managed patient scheduling and appointment coordination with attention to detail.
- Maintained accurate medical records and documentation in electronic health record systems.
- Assisted healthcare staff with administrative tasks, ensuring efficient unit operations.
- Responded promptly to patient inquiries, providing information and support as needed.
- Processed incoming calls and directed them to appropriate departments efficiently.
- Collaborated with interdisciplinary teams to enhance patient care through effective communication.
- Trained new staff on office protocols and procedures, fostering a supportive work environment.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
PSS
Solstice Senior Living
Bangor, ME
07.2021 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Dietary Aide
Northern Light Eastern Maine Medical Center
Bangor, ME
07.2018 - 06.2021
- Assisted in meal preparation and presentation, ensuring adherence to dietary guidelines and safety protocols.
- Delivered meals to patients with attention to individual dietary needs and preferences.
- Maintained cleanliness and organization of kitchen and dining areas to support food safety standards.
- Collaborated with dietary staff to optimize patient satisfaction through effective communication and service delivery.
Shift Leader
Dunkin' Donuts Franchising
Corinth, ME
07.2016 - 06.2018
- Assisted in daily operations, ensuring adherence to safety protocols and quality standards.
- Supported team members in executing tasks efficiently during peak hours.
- Learned and operated essential tools and equipment for optimal workflow.
- Monitored inventory levels, reporting discrepancies to management promptly.
Education
Diploma -
Acellus Academy
06.2018
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Appointment coordination
- Patient confidentiality
- Document preparation
- Medical records management
- Medical terminology proficiency
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Electronic health records
- Clinical documentation
- Office administration
- Documentation and recordkeeping
Timeline
Medical Unit Secretary
Northern Light Eastern Maine Medical Center
03.2023 - Current
PSS
Solstice Senior Living
07.2021 - 03.2023
Dietary Aide
Northern Light Eastern Maine Medical Center
07.2018 - 06.2021
Shift Leader
Dunkin' Donuts Franchising
07.2016 - 06.2018
Diploma -
Acellus Academy