Celicia Robles

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Contributed to team objectives in fast-paced environment.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Developed and maintained strong working relationships with professionals within assigned territory.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled assignments independently with good judgement and critical thinking skills.
• Scheduled office meetings and client appointments for staff teams.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Helped office staff prepare reports and presentations for internal or client-related use.

My job at Delfina Sweets required me to:

Serve guests- any customer coming in the shop to buy coffee. donuts, burritos, ice cream, popcorn, beef jerky, salsa, any type of juice/milkshake

Answer phone calls- anvone who has questions or wants to set a order for future time.

Complete orders- from Door Dash, Grubhub, And Uber eats in a timely manner 5-10 minutes

Cleaning- dishes, sweeping/mopping, organizing, keeping my station cleaned at all times.

• Listened and responded to customer requests and forwarded necessary information to superiors.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Developed and managed relationships with key clients and partners to drive growth.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked different stations to provide optimal coverage and meet production goals.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Maintained productive, efficient approach to all tasks.
• Developed strong cooperative relationships with coworkers and managers.
• Operated register to process payments and collect cash payment for order totals.
• Addressed and resolved customer complaints in polite and professional manner.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated customer needs and feedback to drive product and service improvements.
• Created and managed project plans, timelines and budgets.