Celita Riffle
Clarksburg
Summary
Results-driven sales manager with exceptional communication skills and extensive experience in customer service. Demonstrated ability to prioritize tasks effectively while fostering a positive work environment. Focused on enhancing customer satisfaction and contributing to overall company success.
Overview
11
11
years of professional experience
Work History
Sales Manager
Harbor Freight
Fairmont
09.2023 - Current
- Monitored employee performance and provided constructive feedback.
- Fostered strong relationships with customers to encourage repeat business.
- Resolved customer complaints regarding sales and service.
- Supported team members to drive growth and development.
- Assisted in managing daily operations and staff schedules.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Retail Sales Supervisor
Harbor Freight Tools USA
Buckhannon
03.2019 - 09.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Counted cash register drawers at the end of each closing shift to prepare bank deposits.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Exceeded sales goals and accomplished business objectives.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers and helped with product questions, selections, and purchases
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Housekeeper
Hampton Inn By Hilton
11.2018 - 03.2019
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed special housekeeping actions such as turning mattresses on a set schedule.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
Deli Clerk
Kroger
11.2015 - 05.2016
- Offered product samples to customers, generating additional sales through taste-testing.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews
Education
GED -
Buckhannon Upshur High School
Buckhannon, WV06-2010
Skills
- Performance coaching
- People skills
- Inventory management
- Conflict resolution
- Time management
- Self-motivated
- Cash Handling
- Positive attitude
- Driven Work Ethic
- Coaching skills
- Dependable and Cooperative
- Upbeat and positive personality
- Fast learner
- Excellent people skills
- Training skills
Timeline
Sales Manager
Harbor Freight
09.2023 - Current
Retail Sales Supervisor
Harbor Freight Tools USA
03.2019 - 09.2023
Housekeeper
Hampton Inn By Hilton
11.2018 - 03.2019
Deli Clerk
Kroger
11.2015 - 05.2016
GED -
Buckhannon Upshur High School