Ceric Burns
Inspire Brands Sonic Dr In
Texarkana,TX
Work Preference
Work Type
Full TimePart Time
Minimum Desired Compensation
$55000/yr
Important To Me
Healthcare benefitsPersonal development programsCareer advancementCompany CultureWork-life balance401k matchStock Options / Equity / Profit Sharing
26
Years of experience
Results-oriented General Manager with over eight years in operational management and customer service. Expertise in staff training, inventory control, and quality assurance. Proven ability to enhance service efficiency and customer satisfaction while leading teams and resolving conflicts.
Work History
General Manager
8 Years 6 Months- Directed daily operations to improve service efficiency and elevate customer satisfaction.
- Managed staff scheduling and training to maximize team performance and service delivery.
- Oversaw inventory management, maintaining product availability and minimizing waste.
- Resolved customer complaints swiftly while maintaining high-quality service standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager
4 Years 6 Months- Directed daily operations to boost service efficiency and customer satisfaction.
- Managed staff scheduling and training to enhance team effectiveness and meet operational goals.
- Trained employees on duties, policies, and procedures to ensure compliance.
- Created work schedules and monitored payroll expenses to ensure adherence to budget.
- Developed long-term customer relationships through personalized account management strategies.
General Manager
3 Years- Directed daily operations to enhance service efficiency and customer satisfaction.
- Implemented cost control measures, optimizing budget utilization to enhance financial performance.
- Consolidated payroll and accounting systems, maximizing employee productivity through streamlined processes.
- Analyzed customer feedback to pinpoint specific service improvement areas, driving targeted enhancements.
General Manager
3 Years 1 Month- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations to enhance service efficiency and customer satisfaction.
- Managed staff scheduling and training to ensure optimal team performance.
- Analyzed customer feedback to identify areas for service improvement and innovation.
Assistant Manager
6 Years 11 Months- Resolved customer service inquiries and complaints promptly, improving overall customer satisfaction.
- Addressed conflicts among team members, fostering a harmonious work environment.
- Maintained current knowledge of company products and services to assist customers effectively.
- Managed inventory levels and placed orders for food and supplies, ensuring consistent availability for operations.
- Kept accurate records of sales transactions using point-of-sale systems for reporting.
- Demonstrated professionalism under pressure, diffusing tense situations effectively.
Education
Some College (No Degree) - Respitory Therapy
Skills
Operational management
Inventory management
Budget management
Financial forecasting
Quality assurance processes
Staff training
Team leadership skills
Customer service excellence
Conflict resolution
Timeline
General Manager
Inspire Brands Sonic Dr In
11.2017 - 05.2026Read More
General Manager
TRG Sonic Drive In
05.2013 - 11.2017Read More
General Manager
TRG Sonic Drive In
06.2010 - 06.2013Read More
General Manager
TRG Sonic Drive In
05.2007 - 06.2010Read More
Assistant Manager
TRG Sonic Drive In
06.2000 - 05.2007Read More
BPCC
Some College (No Degree) from Respitory Therapy
Read More