Cesar Falconi
Houston,TX
Summary
Results-driven sales professional with proven strengths in customer relationship management, negotiation techniques, and sales forecasting. Adept at utilizing CRM software to enhance client interactions and drive profitability. F&I certification through Finance Manager Training on RouteOne and Dealertrack.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Sales Professional
Gay Family Auto
Dickinson, TX
07.2022 - Current
- Demonstrated vehicle features and benefits to potential buyers.
- Engaged customers to understand their vehicle needs and preferences.
- Built strong relationships with clients through effective communication and follow-ups.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Negotiated pricing contracts with clients for optimal profitability.
- Collaborated with the finance team to structure customer payment options.
- Utilized CRM software to track customer interactions and monitor progress toward goals.
Retail Sales Supervisor
Sodexo Food Service
Houston, TX
06.2019 - 07.2022
- Supervised daily retail operations and ensured compliance with company standards.
- Trained and mentored new sales associates on customer service best practices.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Collaborated with management on promotional events to boost sales and brand awareness.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Assistant Manager
Domino's Pizza
Santa Fe, TX
05.2018 - 06.2019
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised daily operations and ensured adherence to company standards.
- Trained new team members on service protocols and procedures.
- Collaborated with team leaders to improve service quality and efficiency.
- Coordinated inventory management and conducted regular stock checks.
- Maintained up-to-date knowledge of company products and services.
Sales Associate
Macy's
Webster, Texas
02.2015 - 06.2018
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product selection and inquiries throughout the store.
- Engaged customers with promotions and loyalty programs during interactions.
- Handled returns and exchanges per company procedures effectively.
- Maintained organized displays and ensured merchandise was properly stocked.
- Trained new associates on store policies and customer service standards.
Education
Associate of Science - Behavioral Sciences
San Jacinto College
Pasadena, TX06-2018
Skills
- Customer relationship management
- Sales forecasting
- Sales analytics
- Negotiation techniques
- CRM software
- Sales team leadership
- Product knowledge
Languages
Spanish
Professional
Certification
- F&I
Timeline
Sales Professional
Gay Family Auto
07.2022 - Current
Retail Sales Supervisor
Sodexo Food Service
06.2019 - 07.2022
Assistant Manager
Domino's Pizza
05.2018 - 06.2019
Sales Associate
Macy's
02.2015 - 06.2018
Associate of Science - Behavioral Sciences
San Jacinto College