Cesar Martinez
Cincinnati
Summary
Dedicated and customer-focused professional with extensive experience in customer service, problem-solving, and high-pressure environments. Adept at maintaining professionalism while handling challenging situations, ensuring exceptional service, and creating positive customer experiences. A quick learner with a strong work ethic, eager to expand skills and take on new challenges while bringing reliability, adaptability, and leadership to any role.
Overview
4
4
years of professional experience
Work History
Valet Supervisor
SP Plus Parking
07.2023 - Current
- Guide customers through parking options, explaining the benefits of self-parking (cost-effective) and valet service (premium convenience).
- Ensure smooth valet operations, providing excellent customer service and resolving issues efficiently.
- Supervise valet staff, maintain organization, and uphold company standards for efficiency and professionalism.
Finisher and Valet
Beechmont Auto Group
05.2021 - 10.2022
- Provided customer service at a full-service car wash, ensuring efficient operations and high-quality service.
- Transferred to Toyota dealership, where I checked in customers for service appointments and coordinated their transportation needs.
- Drove customers home or delivered serviced vehicles, enhancing convenience and customer satisfaction.
Education
University of Cincinnati
Cincinnati, OH05.2026
Highschool -
Turpin
Cincinnati, OH05.2021
Skills
- Staff training and development
- Multitasking proficiency
- Professional appearance
- Customer service and support
- Friendly and outgoing
- Team collaboration
- Bilingual
- Stress tolerance
- Verbal and written communication
- Delegation and supervision
Languages
Spanish
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Kayaking
- Food Tourism
- Historical Exploration
- Road Trips
- Watching Movies and TV Shows
- Auto Repair/Restoration
- DIY and Home Improvement
Timeline
Valet Supervisor
SP Plus Parking
07.2023 - Current
Finisher and Valet
Beechmont Auto Group
05.2021 - 10.2022
University of Cincinnati
Highschool -
Turpin
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