Chad Costello
New Milford
Summary
Dynamic Inside Sales Representative with expertise in customer relationship management, conflict resolution, and lead generation. Proven track record of enhancing customer loyalty and driving revenue growth through effective communication and upselling strategies.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Ring's End
Bethel
07.2022 - Current
- Managed customer inquiries and provided product information effectively.
- Developed strong relationships with clients to enhance customer loyalty.
- Conducted product demonstrations to showcase features and benefits.
- Collaborated with team members to streamline sales processes.
- Assisted in creating marketing materials for promotional campaigns.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Participated in training sessions to improve sales techniques and knowledge.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Consulted with customers to aid selection and purchase of products that met needs.
- Participated in trade shows and conventions to generate leads.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
Lead Fence Installer
CT Fence & Gate
New Milford
05.2020 - 07.2022
- Installed various fence types including vinyl, wood, and chain-link for residential projects.
- Assessed job sites to determine materials and labor needed for fence installation projects.
- Evaluated job sites to determine optimal installation methods and materials needed.
- Coordinated with clients to address concerns and confirm project specifications.
- Communicated with customers regularly to provide updates on job progress or answer questions.
- Utilized power tools and equipment for precise fence cutting and assembly tasks.
- Inspected completed jobs to ensure quality standards were met according to customer specifications.
- Provided feedback and suggestions regarding improvements that could be made throughout the installation process.
- Planned and laid out work according to prepared sketches and blueprints.
Education
Bachelor of Arts - Research & Experimental Psychology
University of South Carolina
Columbia, SC05-2000
Skills
- Lead generation
- Sales forecasting
- Customer relationship management
- Product knowledge
- Upselling and cross selling
- Exceptional customer service
- Tenacious follow-up
- Effective communication
- Conflict resolution
Languages
Spanish
Limited
German
Limited
Timeline
Inside Sales Representative
Ring's End
07.2022 - Current
Lead Fence Installer
CT Fence & Gate
05.2020 - 07.2022
Bachelor of Arts - Research & Experimental Psychology
University of South Carolina