Chad White
Gallatin,TN
Summary
Accomplished manager with a successful 25-year career in the self-storage industry. with a proven track record at Spensa Management, LLC and Life Storage, excelling in management and interpersonal skills. Spearheaded teams to exceed sales goals, achieving top rankings company-wide. Expert in customer service and problem resolution, significantly enhancing team productivity and customer satisfaction. Recognized for dependability and a strong work ethic, consistently outperforming financial objectives.
Overview
26
26
years of professional experience
Work History
Office Manager
Keith White & Associates
01.2024 - Current
- Handled sensitive client information with discretion, maintaining confidentiality of agency insurance documents and records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for agency database.
- Scheduled insurance appointments.
- Delivered insurance documents and materials.
- Managed accounts payable.
Project Manager
Jim Sweeney Construction, LLC
03.2023 - 01.2024
- Successfully managed 3 house renovation projects by prioritizing daily tasks with subcontractors according to urgency, resource availability, and budget goals.
- Coordinated material and supply orders to ensure subcontractors were properly equipped to complete projects within required timelines.
- Sourced, vetted and managed vendors and subcontractors needed to accomplish project goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Achieved project deadlines by coordinating with subcontractors to manage performance and by creating benchmarks to ensure budget allocations and timelines were met.
- Prepared and submitted project invoices for review and approval.
Mutli-Store Manager
Life Storage
06.2017 - 02.2023
- Achieved consistent key performance indicator metric growth and maintained a rental occupancy of 92%-99% between two locations through proactive team leadership.
- Increased overall store performances by implementing effective sales strategies and implementing continual staff training.
- Received company wide recognition from senior leadership for meeting and exceeding all key performance indicator metrics throughout multiple financial quarters. Consistently ranked 1st and 2nd out of a 16-store area and ranked top 25 out of a 258-store region.
- Reported customer related issues to senior management and legal department with great detail.
- Received company wide recognition from the company's legal department and senior management on multiple occasions for submitting accurate, detailed incident reports and successfully implementing resolutions to resolve customer related incidents.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and to successfully reach performance goals and metrics.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
Senior Manager
Spensa Management, LLC
09.1998 - 06.2017
- Successfully managed two locations in TN and assisted with managing multiple locations in AZ, NV, and CA.
- Assisted senior leadership with overseeing and managing capital expenditure projects, acquisition scouting, and coordinating annual team meetings.
- Recruited and established strong vendor relationships, negotiating favorable terms for products and services.
- Consistently exceeded annual performance expectations and sales goals, receiving company wide recognition on a regular basis from senior leadership. Maintained a rental occupancy of 82%-98% covering a 19-year span with the company.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Recommended and implemented successful strategies to maximize revenue by reducing delinquencies, implementing customer rate increases, and adjusting board rates, move-in specials and promotions.
- Coordinated strategic multilevel marketing campaigns to increase rentals and gross revenue.
- Recruited, interviewed, hired, trained employees and implemented coaching to promote a positive work environment through teamwork.
- Provided strong leadership to enhance team productivity and morale.
- Conducted regular employee performance evaluations highlighting each employee's individual strengths as well as areas of needed improvement. Implemented coaching and improvement strategies to improve performances.
Education
Business-Management Concentration A.A.S.
Volunteer State Community College
Gallatin, TN08.1998
Respiratory Care Technology A.A.S.
Volunteer State Community College
Gallatin, TN08.1998
High School Diploma -
Hendersonville High School
Hendersonville, TN05.1994
Skills
- Management
- Dependability
- Strong work ethic
- Communication skills
- Professionalism
- Customer service
- Sales
- Team Leadership
- Time Management
- Teamwork and Collaboration
- Interpersonal skills
- Troubleshooting and problem resolution
Timeline
Office Manager
Keith White & Associates
01.2024 - Current
Project Manager
Jim Sweeney Construction, LLC
03.2023 - 01.2024
Mutli-Store Manager
Life Storage
06.2017 - 02.2023
Senior Manager
Spensa Management, LLC
09.1998 - 06.2017
Business-Management Concentration A.A.S.
Volunteer State Community College
Respiratory Care Technology A.A.S.
Volunteer State Community College
High School Diploma -
Hendersonville High School
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