Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHALLEA SANTIAGO

Bronx,NY

Summary

A highly organized and detail-oriented customer service and event management professional with strong communication skills. Adept at managing schedules, client interactions, and administrative tasks to ensure smooth operations and excellent service.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

DeLyteful Occasions Travels
01.2022 - Current
  • Provide exemplary customer service to clients, answering inquiries and scheduling appointments
  • Manage the lead travel agent's calendar and maintain timely follow-up with clients
  • Maintain and update the CRM system with accurate client interaction records
  • Assist with administrative tasks, ensuring a seamless experience for clients.

Event Specialist (Part-Time)

DeLyteful Occasions
01.2016 - Current
  • Scheduled and managed client appointments; ensured smooth event planning and execution
  • Supervised junior coordinators to ensure successful event logistics
  • Coordinated event setup, breakdown, and managed payments.

Customer Service

Instacart
05.2017 - 08.2017
  • Delivered exceptional customer service, accurately selecting items for online orders
  • Ensured departmental production standards and substituted unavailable items as needed.

Lead Counselor

Phipps Neighborhood
02.2015 - 06.2015
  • Organized and scheduled weekly activities for children
  • Handled phone dispatch, data entry, and maintained critical records.

After-School Counselor

South Bronx Concerned Citizens
09.2014 - 12.2014
  • Supervised children ages 4-12, ensuring homework completion and providing tutoring.

Junior Event Coordinator

DeLyteful Occasions
09.2011 - 08.2013
  • Supported full event setup and teardown across multiple venues
  • Managed monetary transactions for client bookings.

Maintenance Worker

NY Summer Youth Employment Program
06.2011 - 08.2011
  • Maintained grounds at Soundview Park, ensuring cleanliness and safety.

Education

Bronx Community College

SUNY Jefferson
12.2016

High School Diploma -

John V. Lindsay Wildcat Charter Academy
06.2015

Skills

  • Client Relationship Management
  • Event Coordination & Planning
  • Calendar Management
  • Microsoft Word, Excel & PowerPoint
  • Problem Solving & Conflict Resolution

References

Available upon request.

Timeline

Customer Service Representative

DeLyteful Occasions Travels
01.2022 - Current

Customer Service

Instacart
05.2017 - 08.2017

Event Specialist (Part-Time)

DeLyteful Occasions
01.2016 - Current

Lead Counselor

Phipps Neighborhood
02.2015 - 06.2015

After-School Counselor

South Bronx Concerned Citizens
09.2014 - 12.2014

Junior Event Coordinator

DeLyteful Occasions
09.2011 - 08.2013

Maintenance Worker

NY Summer Youth Employment Program
06.2011 - 08.2011

Bronx Community College

SUNY Jefferson

High School Diploma -

John V. Lindsay Wildcat Charter Academy
CHALLEA SANTIAGO