A highly organized and detail-oriented customer service and event management professional with strong communication skills. Adept at managing schedules, client interactions, and administrative tasks to ensure smooth operations and excellent service.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
DeLyteful Occasions Travels
01.2022 - Current
Provide exemplary customer service to clients, answering inquiries and scheduling appointments
Manage the lead travel agent's calendar and maintain timely follow-up with clients
Maintain and update the CRM system with accurate client interaction records
Assist with administrative tasks, ensuring a seamless experience for clients.
Event Specialist (Part-Time)
DeLyteful Occasions
01.2016 - Current
Scheduled and managed client appointments; ensured smooth event planning and execution
Supervised junior coordinators to ensure successful event logistics
Coordinated event setup, breakdown, and managed payments.
Customer Service
Instacart
05.2017 - 08.2017
Delivered exceptional customer service, accurately selecting items for online orders
Ensured departmental production standards and substituted unavailable items as needed.
Lead Counselor
Phipps Neighborhood
02.2015 - 06.2015
Organized and scheduled weekly activities for children
Handled phone dispatch, data entry, and maintained critical records.
After-School Counselor
South Bronx Concerned Citizens
09.2014 - 12.2014
Supervised children ages 4-12, ensuring homework completion and providing tutoring.
Junior Event Coordinator
DeLyteful Occasions
09.2011 - 08.2013
Supported full event setup and teardown across multiple venues
Managed monetary transactions for client bookings.
Maintenance Worker
NY Summer Youth Employment Program
06.2011 - 08.2011
Maintained grounds at Soundview Park, ensuring cleanliness and safety.