Chance Porter
Marysville,OH
Summary
Dynamic and results-driven Restaurant Shift Manager at Donatos Pizza, recognized for enhancing customer satisfaction through effective complaint resolution and exceptional service. Proven expertise in cash handling oversight and staff training, fostering a reliable team environment. Committed to maintaining hygiene standards and ensuring operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
Donatos Pizza
Marysville, OH
05.2023 - 12.2025
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
Crew Member
Donatos Pizza
Marysville, OH
07.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
Education
Triad Local Schools
North Lewisburg, OH06-2023
Skills
- Cash handling oversight
- Task delegation
- Inventory control
- Customer complaint resolution
- Staff training
- Food handling safeguards
- Hygiene standards
- Reliable and responsible
- Critical thinking
Certification
Servsafe Certifcation, I've been certified since 09/27/2024. I can provide certificate number and exam form number if needed.
Timeline
Restaurant Shift Manager
Donatos Pizza
05.2023 - 12.2025
Crew Member
Donatos Pizza
07.2022 - 05.2023
Triad Local Schools