Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Chance Reeves

West Des Moines,IA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. I'm always here to make sure the job gets done, and it gets done right. I've been in the food and service industry longer than anything else in my life, and through that, my experience with customers and the service side of things, I'm always making regulars want to come back and see me!

Overview

6
6
years of professional experience

Work History

Shift Leader

Parlor
Beaverdale, IA
08.2022 - Current
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Worked the floor solo when I needed to, and when managers needed to leave to do something important.
  • Learned Aloha POS system.
  • Analyzed key performance indicators to identify effective strategies to help build my crew up to perform better in higher-stress situations.

Security Officer

Des Moines Art Center
Des Moines, IA
08.2021 - 03.2023
  • Checked for safety hazards and took corrective action when necessary.
  • Enforced access control measures in accordance with established procedures.
  • Provided escorts for visitors as needed throughout the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Assisted with crowd control during large events held at the facility.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Reported safety hazards for remediation response.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Maintained high levels of alertness throughout shifts.

Cook

Pig and Pedal
Ankeny, IA
01.2021 - 01.2022
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Adhered to food safety standards when storing and preparing foods.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Requested supplies and equipment orders, explaining needs to managers.

Bartender

Social Eats And Crafts
, IA
01.2019 - 03.2021
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Assisted in setting up the bar for service shift.
  • Cleansed glasses with sanitizing solution after each use.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Greeted guests with friendliness and professionalism.
  • Neatly sliced fruit for garnishing drinks.
  • Greeted frequent visitors by name and explained new promotions.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Education

High School Diploma -

Southeast Polk High School
Pleasant Hill, IA
03-2018

Skills

  • Production Reporting
  • Operations Support
  • Customer Service Management
  • Equipment Troubleshooting
  • Production Scheduling
  • Strong verbal and written communication
  • Professional Appearance
  • Staff Supervision
  • Flexible Schedule
  • Cash Handling
  • Motivational Leadership
  • Team motivation
  • Sales and Upselling
  • Positive Attitude
  • Issue Resolution
  • POS Aloha proficiency

Affiliations

I've been singing since the day I figured out what music was. I'm a multi award winning vocalist when I was in high school and through college I attended. I keep it a hobby to learn a new skill twice a year and use it to my advantage in life. I've learned how to snowboard now and make an accounting list. I love challenge and I love keep my life exciting learning new things.

Accomplishments

  • 3 Time all state honor choir award winner
  • 3 time all state theater award winner
  • 3 time Iowa High school musical theater Award winner Both for principle and supporting roles
  • college scholarship award winner of $13,000
  • 3 time honor role award Both in community college and high school.

Timeline

Shift Leader

Parlor
08.2022 - Current

Security Officer

Des Moines Art Center
08.2021 - 03.2023

Cook

Pig and Pedal
01.2021 - 01.2022

Bartender

Social Eats And Crafts
01.2019 - 03.2021

High School Diploma -

Southeast Polk High School

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Chance Reeves