Chanel Crespo
Rex,GA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Property Manager
Virtual Properties Realty, Inc. - Broker Acct
Duluth, GA
10.2024 - 04.2025
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Inspected properties regularly to identify deficiencies, ensure compliance with safety regulations, and schedule repairs.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Multi-Site Assistant Property Manager
Columbia Brookside
Athens, GA
03.2022 - 08.2024
- Initiated eviction proceedings when necessary according to state law guidelines.
- Handled complaints from tenants, and resolved them promptly.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Provided administrative support for the property manager, including filing, typing correspondence, answering phone calls, collecting, and posting payments.
- Conducted tours of vacancies with prospective tenants.
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Reviewed completed applications and assessed household information against file history and program regulations.
- Maintained continued education for the programs we offered, such as Market, HUD, LIHTC, income-based, and Section 8.
- Explained policies and procedures to tenants and enforced rules.
- Inspected properties regularly to identify deficiencies, schedule repairs, and correspond with Vendors.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
Manager of Business Development and Sales
Custom Elite Designs
Athens, GA
07.2019 - 12.2023
- Developed marketing plans that included budgeting, forecasting, target markets selection and product positioning.
- Negotiated contracts with customers to ensure best terms of agreement.
- Created and maintained relationships with key clients, partners, vendors, and industry professionals.
Senior Customer Service Representative
Synovus Bank
New Athens, GA
03.2016 - 09.2020
- Trained newly hired top talent to fill key positions and maximize productivity.
- Assisted customers with questions or concerns regarding accounts, identified needs, and referred products or services offered by the company.
- Consistently met sales quotas, and ranked number one for bringing in the most new money for three years straight.
Education
CPR/ AED/ First-Aid Certification -
National CPR Foundation
06-2025
Real Estate License -
The CE Shop
06-2021
Notary Public - Notary Public
State of Georgia
06-2021
Business Administration -
Erie Community College
Buffalo, NYSkills
- Property management
- Customer service
- Contract negotiation
- Marketing strategy
- Training and development
- Good Telephone Etiquette
- Written communication
- Multitasking
- Calm under pressure
- Analytical and critical thinking
- Conflict resolution
- Money handling
- Direct sales
- Team building
- Vendor evaluation
- Budget management
- Professional demeanor
- Business ethics
- Adaptability
- Attention to detail
- Goal setting
References
References available upon request.
Timeline
Property Manager
Virtual Properties Realty, Inc. - Broker Acct
10.2024 - 04.2025
Multi-Site Assistant Property Manager
Columbia Brookside
03.2022 - 08.2024
Manager of Business Development and Sales
Custom Elite Designs
07.2019 - 12.2023
Senior Customer Service Representative
Synovus Bank
03.2016 - 09.2020
CPR/ AED/ First-Aid Certification -
National CPR Foundation
Real Estate License -
The CE Shop
Notary Public - Notary Public
State of Georgia
Business Administration -
Erie Community College
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