Chanel Franklin
Philadelphia,PA
Summary
Detail-oriented front desk receptionist with a proven track record in appointment scheduling and patient information management. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
4048
4048
years of post-secondary education
Work History
Front Desk Receptionist
Independence Foot And Ankle
Lansdale, Pennsylvania
06.2025 - 10.2025
- Managed appointment scheduling and confirmed patient visits efficiently.
- Answered phone calls promptly and addressed patient inquiries professionally.
- Processed patient information and maintained accurate records diligently.
- Handled billing inquiries and processed payments accurately at the front desk.
- Assisted patients with forms and guided them through check-in procedures effectively.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Emergency Room Registrar
Jefferson Hospital and University
Philadelphia, Pennsylvania
03.2024 - 05.2025
- Conducted patient registration by collecting personal information and medical histories efficiently.
- Ensured compliance with health regulations and hospital policies during patient intake processes.
- Handled emergency documentation with precision, ensuring timely access to patient information.
- Maintained confidentiality of patient records and information in accordance with HIPAA guidelines.
- Processed patient referrals and authorizations promptly to avoid treatment delays.
Front Desk Receptionist
Henry Ford Hospital
Novi, Michigan
09.2023 - 03.2024
- Ensured compliance with health regulations during patient check-in processes.
- Maintained cleanliness and organization of the reception area consistently.
- Handled billing inquiries and processed payments accurately at the front desk.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
High School Diploma -
Farmington Highschool
Farmington Hills, MIHealth Sciences
Oakland Schools Technical Campus
Wixom, MISkills
- Appointment scheduling
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Email and telephone decorum
- Conflict resolution
- Oral and writing communication
- Email correspondence
- Multitasking and organization
- Data confidentiality
- Data entry
- Administrative support
Timeline
Front Desk Receptionist
Independence Foot And Ankle
06.2025 - 10.2025
Emergency Room Registrar
Jefferson Hospital and University
03.2024 - 05.2025
Front Desk Receptionist
Henry Ford Hospital
09.2023 - 03.2024
High School Diploma -
Farmington Highschool
Health Sciences
Oakland Schools Technical Campus