Chanitha Johnson
Midwest City,OK
Summary
Experienced professional with over 20 years of diverse experience, strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results by tackling new challenges and advancing organizational objectives with dedication and enthusiasm. Committed to making a valuable impact, eager to bring expertise to the table.
Overview
18
18
years of professional experience
Work History
Driver
Mid-Del Transportation
10.2022 - Current
- Provide safe and reliable transportation for homeless and displaced students, ensuring consistent access to education.
- Maintain accurate and timely documentation for both student tracking and vehicle condition.
Fraud Detection Specialist (Remote)
PSCU
04.2022 - 06.2022
- Managed a secure line of communication with cardholders, efficiently handling inbound and outbound calls to address and resolve fraud concerns.
- Conducted thorough verification of account security and meticulously documented customer data to ensure accuracy and confidentiality.
Prescription processing
CVS-Omni
12.2021 - 03.2022
- Efficiently processed and managed prescription orders, ensuring accuracy and compliance with regulatory standards while delivering exceptional customer service at CVS-Omni.
Agency Services Chat Specialist (Remote)
Allstate
06.2021 - 11.2021
- Addressed a high volume of inbound chat inquiries, providing clarity on policy billing, premium adjustments, and available discounts.
- Resolved accounting discrepancies and facilitated timely payment transactions to ensure customer satisfaction and account accuracy.
- Assisted agents and support staff by offering detailed explanations and guidance on complex insurance policy matters.
Customer Service Associate (Remote)
Amazon
05.2020 - 11.2020
- Analyzed account and service data to identify recurring patterns and issues, enhancing the effectiveness of customer support.
- Facilitated updates and modifications to customer accounts to ensure accuracy and satisfaction.
- Elevated critical customer concerns to supervisory staff for prompt resolution, maintaining high standards of service.
Jailer
Midwest City Police Department
05.2007 - 06.2017
- Managed communication systems such as telephones, switchboards, and radios, ensuring seamless coordination with law enforcement and support staff.
- Developed a tracking spreadsheet for inmate demographics, contributing to accurate and timely monthly reporting.
- Monitored the activities of 90-100 inmates, maintaining a secure environment and mitigating risks of escape or criminal conduct.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL05.2019
Skills
- Customer Service
- Billing
- Data Entry
- Technical Support
- Great attention to detail
- Highly organized
- Microsoft word
- Inbound and Outbound Calling
Timeline
Driver
Mid-Del Transportation
10.2022 - Current
Fraud Detection Specialist (Remote)
PSCU
04.2022 - 06.2022
Prescription processing
CVS-Omni
12.2021 - 03.2022
Agency Services Chat Specialist (Remote)
Allstate
06.2021 - 11.2021
Customer Service Associate (Remote)
Amazon
05.2020 - 11.2020
Jailer
Midwest City Police Department
05.2007 - 06.2017
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
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