CHANLILY PHUONG
Long beach,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Call Center Representative
Long Beach Health & Human Services
03.2022 - Current
- Responded to customer calls and emails to answer questions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Caregiver
BrightStar Care Huntington Beach
- I take care of patients at their home during the evening
- I would be on standby while the patient is asleep
- Performed any duties that are required to ensure they are safe and comfortable.
Knott Avenue Care Center
03.2015 - 09.2016
- Total patient care, assessment, and vital signs
- Administered medication per physician's orders
- Provided bedside care and assisted daily living
- Diabetes care and patient education
- Processed lab requests and specimen collection
- Patient assessment and data collection
- Provided care of drainage systems
- Wound care treatment
- Developed and implemented nursing care plans
- Provided for safety and physical comfort of patients.
LVN Student
Windsor Gardens
03.2015 - 09.2016
- Used initiative in carrying out recurring tasks within scope of practice and established standards of care.
- Demonstrated skills and abilities within scope of LPN practice and in accordance with competencies and procedures.
- Participated in clinical training, seminars and other educational offerings to develop knowledge and skill levels.
- Responded and followed up to needs of patient population to foster comfortable and safe environment.
Kindred Santa Ana
03.2015 - 09.2016
- Used initiative in carrying out recurring tasks within scope of practice and established standards of care.
- Demonstrated skills and abilities within scope of LPN practice and in accordance with competencies and procedures.
- Participated in clinical training, seminars and other educational offerings to develop knowledge and skill levels.
- Responded and followed up to needs of patient population to foster comfortable and safe environment.
Kindred South Bay
03.2015 - 09.2016
- Used initiative in carrying out recurring tasks within scope of practice and established standards of care.
- Demonstrated skills and abilities within scope of LPN practice and in accordance with competencies and procedures.
- Participated in clinical training, seminars and other educational offerings to develop knowledge and skill levels.
- Responded and followed up to needs of patient population to foster comfortable and safe environment.
Nursing and Rehabilitation Services
03.2015 - 09.2016
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delivered emotional support to patients and families during challenging times.
- Reviewed patient history to verify conditions and current medications.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Fairview Developmental Center
03.2015 - 09.2016
- Used initiative in carrying out recurring tasks within scope of practice and established standards of care.
- Demonstrated skills and abilities within scope of LPN practice and in accordance with competencies and procedures.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delivered emotional support to patients and families during challenging times.
- Responded to patient requests with appropriate clinical and personal assistance.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
Specialist Processor
Praxair Distribution, Inc
05.2005 - 05.2013
- Answered phone calls, greeted clients, scheduled appointments
- Assisted with purchasing of safety supplies and processed client orders
- Processed invoices and create invoices
- Collection
- Prepared schedules, bank reconciliations, and financial reports on monthly basis to assist managers with planning
- Manage customer service in person and by phone
- Order merchandise and track inventory.
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Maintained accurate records to enable processor activity and performance monitoring.
Education
American Career College
Anaheim, CA01.2016
High School Diploma -
Grace Davis High School
Modesto, CA06.2002
Skills
- Medical Records Management
- Patient Health Information Access
- Patient Data Gathering
- Collecting Vitals
- Wound Care
- Indirect Patient Care
- Microsoft Word
- Active Listening
- Customer Relations
- Clerical Support
- Professional Telephone Demeanor
- Call Center Operations
Certification
- California Licensed Vocational Nurse No.
- CPR Certified
- Home Care Aide #7517036910
Clinical Rotations
- 03/01/15, 09/01/16, Knott Avenue Care Center, 9021 Knott Ave, Buena Park, CA, 90620, 714-826-2330
- 03/01/15, 09/01/16, Windsor Gardens, 3415 W Ball Rd, Anaheim, CA, 92804, 714-995-1599
- 03/01/15, 09/01/16, Kindred Santa Ana, 1901 College Ave, Santa Ana, CA, 92706, 714-564-7800
- 03/01/15, 09/01/16, Kindred South Bay, 1246 w 155th St, Gardena, CA, 90247, 310-323-5330
- 03/01/15, 09/01/16, Nursing and Rehabilitation Services, 5451 Walnut Ave, Chino, CA, 91710, 909-464-8600
- 03/01/15, 09/01/16, Fairview Developmental Center, 2501 Harbor Blvd, Costa Mesa, CA, 92626, 714-957-5000
Reference Letters
REFERENCE LETTERS PROVIDED UPON REQUEST
Clinical Experience
- Total patient care, assessment, and vital signs
- Administered medication per physician's orders
- Provided bedside care and assisted daily living
- Diabetes care and patient education
- Processed lab requests and specimen collection
- Patient assessment and data collection
- Provided care of drainage systems
- Wound care treatment
- Developed and implemented nursing care plans
- Provided for the safety and physical comfort of patients
Languages
Cambodian
Limited Working
Timeline
Call Center Representative
Long Beach Health & Human Services
03.2022 - Current
Knott Avenue Care Center
03.2015 - 09.2016
LVN Student
Windsor Gardens
03.2015 - 09.2016
Kindred Santa Ana
03.2015 - 09.2016
Kindred South Bay
03.2015 - 09.2016
Nursing and Rehabilitation Services
03.2015 - 09.2016
Fairview Developmental Center
03.2015 - 09.2016
Specialist Processor
Praxair Distribution, Inc
05.2005 - 05.2013
Caregiver
BrightStar Care Huntington Beach
American Career College
High School Diploma -
Grace Davis High School
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