Channel Spencer
Elite Settlement Services INC
Newport News,VA
1
Certification
22
years of professional experience
Dedicated administrative professional with a strong background in customer service and office administration. Skilled in communication, attention to detail, and confidentiality.
Work History
Administrative Assistant
4 Years 3 Months- Coordinated scheduling and logistics for real estate transactions, ensuring timely completion of closing processes.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed client communications, addressing inquiries and providing updates on settlement progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined document preparation workflows, improving accuracy and reducing turnaround times for contracts.
- Developed and maintained filing systems, enhancing accessibility of important settlement documents for team members.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained inventory of office supplies and placed orders.
Unit Secretary, Certified Nursing Assistant
18 Years- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Facilitated communication between healthcare providers, patients, and families to enhance care coordination.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Uphold a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Handled incoming calls and directed them to the appropriate department for efficient communication.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Developed and maintained filing systems for confidential documents to support data integrity and privacy standards.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
Education
High School Diploma
Skills
Office administration
Data entry
Admin support
Microsoft Word
Time management
Document management
Office software expertise
Customer service
Certification
Certified Notary Public
Timeline
Administrative Assistant
Elite Settlement Services INC
05.2022 - CurrentRead More
Unit Secretary, Certified Nursing Assistant
Westport Healthcare
06.2004 - 06.2022Read More
Highland Springs High School
High School Diploma
Read More
Notary public
I am a certified Notary Public by the state of Virginia to serve the public as an impartial witness in administering oaths and performing other official notary acts or notarizations when important documents are signed.