Charisse Hughes Rose

School Secretary

NYC Department of Education

South Ozone Park , NY

09.2000 - 07.2023

Greeted visitors and answered incoming calls in a professional manner.
Organized and maintained student records, attendance data, and other confidential information.
Provided administrative support to the principal by typing letters, memos, reports.
Maintained accurate inventory of office supplies and requested additional items as needed.
Coordinated field trips including arranging transportation and obtaining necessary permissions from parents.
Managed student files ensuring all forms were up to date and complete.
Performed general clerical duties such as filing documents, photocopying materials.
Composed correspondence on behalf of the principal or other administrators when requested.
Kept track of student immunization records in accordance with state laws.
Monitored student attendance daily and reported any discrepancies to the appropriate personnel.
Responded promptly to inquiries from faculty members regarding school policies or procedures.
Distributed report cards at the end of each semester in accordance with established timelines.
Verified enrollment paperwork prior to enrolling new students into the school system.
Handled confidential information regarding students carefully and with discretion.
Resolved issues with parents using active listening skills to de-escalate difficult situations.
Communicated with parents, teachers and members of public with patient demeanor.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Sorted and distributed incoming faxes, letters and emails for office distribution.