Summary
Overview
Work History
Education
Skills
References
Timeline
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Charity Parks

Albany,GA

Summary

Dynamic professional with a proven track record at Phoebe Putney Memorial Hospital, excelling in patient access and support roles. Expert in insurance billing and demonstrating exceptional customer service, I've significantly enhanced patient satisfaction. Skilled in multitasking and organization, my contributions have streamlined patient registration processes, ensuring efficiency and accuracy in high-pressure environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Flexible hard worker ready to learn and contribute to team success.

Overview

8
8
years of professional experience

Work History

Patient Access Specialist

Phoebe Putney Memorial Hospital
Albany, GA
02.2021 - Current
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Verified patient insurance eligibility and coverage details.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
  • Explained various admission forms and policies, acquiring signatures for consent.

Dietary Aide

Phoebe Putney Memorial Hospital
Albany , GA
01.2020 - 01.2021
  • Ensured that all food was prepared according to established health standards.
  • Informed supervisor about any changes in patient's dietary needs or preferences.
  • Maintained safe food handling practices to prevent germ spread.
  • Set up trays for patients upon request.
  • Worked closely with dietitians to ensure proper nutrition for each resident and patient.
  • Maintained a safe working environment by following all safety protocols.
  • Observed special diets prescribed by physicians or nutritionists.

Cabin Cleaner

Hartsfield-Jackson Atlanta International Airport
Atlanta, GA
02.2017 - 01.2019
  • Conducted regular inspections of cabin furnishings to identify any necessary repairs or replacements.
  • Reported any damages or repairs needed to supervisor immediately.
  • Ensured that all cleaning supplies were properly stored after use.
  • Cleaned cabins and other areas to meet company standards for cleanliness, using cleaning solutions and tools such as vacuum cleaners and mops.
  • Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
  • Guided aircraft hand using signals and batons to promote safe ground travel.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

High School Diploma -

Albany Early College
Albany
05-2016

Skills

  • Appointment scheduling
  • Co-payment collection
  • Fee collection
  • Insurance billing
  • Patient registration
  • Medical terminology
  • Phone etiquette
  • Time management
  • Multitasking and organization
  • Data entry
  • Filing and sorting
  • Customer assistance and interaction
  • Attention to detail
  • Multicultural competence
  • Computer skills
  • Customer service

References

References available upon request.

Timeline

Patient Access Specialist

Phoebe Putney Memorial Hospital
02.2021 - Current

Dietary Aide

Phoebe Putney Memorial Hospital
01.2020 - 01.2021

Cabin Cleaner

Hartsfield-Jackson Atlanta International Airport
02.2017 - 01.2019

High School Diploma -

Albany Early College

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Charity Parks