Charity Swanigan
Atlanta,GA
Summary
Results-oriented professional with over seven years in customer-facing roles, specializing in communication management and conflict resolution. Proven ability to enhance client satisfaction and streamline processes, driving positive outcomes in high-pressure environments.
Overview
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Rideshare Driver
Uber/ Lyft
Atlanta, GA
04.2017 - 08.2026
- Delivered rides and exceptional customer service to enhance rider experiences
- Maintained a 4.9 out 5 star rating throughout
- Maintained vehicle cleanliness and performed routine safety checks regularly.
- Navigated efficiently using GPS systems to optimize travel routes.
- Coordinated pickups to ensure timely transportation for passengers and drop-offs through effective communication with passengers
Intake Specialist
Sertec Inc
Sandy Springs, Georgia
02.2015 - 03.2017
- Facilitated communication between clients and service providers to streamline intake processes.
- Managed confidential client information using secure data management systems.
- Resolved client inquiries promptly, ensuring a positive experience during the intake process.
- Answered customer calls and walked them through the insurance claim process
Lead Counter Specialist
Ace Hardware
Atlanta, GA
08.2009 - 01.2015
- Managed inventory levels, ensuring timely product availability for customers.
- Assisted customers in selecting tools and supplies tailored to their needs.
- Coordinated store promotions and merchandising displays to enhance seasonal sales.
- Coordinated with departments to streamline workflow processes.
- Answered phones
- Checked customers out
- Prepared company financial deposits
Education
Associate of Science - Business Management
Florissant Valley Community College
St. Loius, Missouri 08.2002 - 05.2005
Skills
- Customer service
- Client communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
Timeline
Rideshare Driver
Uber/ Lyft
04.2017 - 08.2026
Intake Specialist
Sertec Inc
02.2015 - 03.2017
Lead Counter Specialist
Ace Hardware
08.2009 - 01.2015
Associate of Science - Business Management
Florissant Valley Community College
08.2002 - 05.2005