Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charityn Rivera

Provencal,RI

Summary

Accomplished District Manager with a proven track record, enhancing operational efficiency and sales through strategic marketing and strong leadership. Expert in team building and performance metrics, I significantly foster customer service excellence and financial growth. Skilled in mentoring and process improvement, I champion a culture of continuous improvement and collaboration.

Overview

15
15
years of professional experience

Work History

District Manager

Fall River Pawn Brokers
02.2024 - Current
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.

Manager

Cash Stop by La Familia
03.2022 - 03.2023
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.

District Leader

Gem Pawnbrokers
07.2019 - 03.2022
  • Oversaw the hiring process for new staff, ensuring a diverse and highly qualified team of educators.
  • Facilitated open lines of communication between central office departments to streamline operations, leading to greater efficiency across the organization.
  • Implemented data analysis tools to identify areas of improvement and track progress toward goals.
  • Managed budgets responsibly, allocating resources effectively for optimal district growth.

Manager

Pawn 1st
03.2018 - 06.2019
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed and maintained relationships with customers and suppliers through account development.

Manager

EZ Money Pawn
04.2010 - 03.2018
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

High School Diploma -

Smart Horizon

Bachelor of Science - Physcology

Community College of Rhode Island
Warwick, RI
05-2029

Skills

  • Team Building Practices
  • Goal Setting and Performance Metrics
  • Customer Service
  • Leadership skills

Languages

Spanish
Native or Bilingual

Timeline

District Manager

Fall River Pawn Brokers
02.2024 - Current

Manager

Cash Stop by La Familia
03.2022 - 03.2023

District Leader

Gem Pawnbrokers
07.2019 - 03.2022

Manager

Pawn 1st
03.2018 - 06.2019

Manager

EZ Money Pawn
04.2010 - 03.2018

High School Diploma -

Smart Horizon

Bachelor of Science - Physcology

Community College of Rhode Island
Charityn Rivera