Charlee McBride
Tempe,Arizona
Summary
Proven customer service expert from Chick-fil-A, adept in teamwork and multitasking, enhanced customer satisfaction through efficient service and problem-solving. Excelled in cash handling and maintaining cleanliness, significantly contributing to a positive dining experience. Demonstrated exceptional communication skills, fostering customer engagement and loyalty.
Overview
2
2
years of professional experience
Work History
Crew Member
Chick-fil-A
25 W University Dr, Tempe, AZ
07.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Hostess
Olive Garden
1261 W Southern Ave Mesa, AZ 85202
03.2024 - 10.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Took initial drink orders and relayed information to wait or bar staff.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Brand Ambassador (Sales Associate)
American Eagle Outfiters
3111 W Chandler Blvd, Chandler, AZ 85226
10.2023 - 08.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Crew Member
BoSa Donuts
1835 E Southern Ave
10.2022 - 03.2024
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Bachelor of Science - Neuroscience
Arizona State University
Tempe, AZ05-2028
High School Diploma -
McClintock High School
1830 E Del Rio Dr, Tempe, AZ05-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Clear communication
- Problem-solving
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Valid Driver's license
- Telephone etiquette
- Food running
Timeline
Hostess
Olive Garden
03.2024 - 10.2024
Brand Ambassador (Sales Associate)
American Eagle Outfiters
10.2023 - 08.2024
Crew Member
Chick-fil-A
07.2023 - Current
Crew Member
BoSa Donuts
10.2022 - 03.2024
Bachelor of Science - Neuroscience
Arizona State University
High School Diploma -
McClintock High School