Summary
Overview
Work History
Education
Skills
Timeline
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Charlee McBride

Tempe,Arizona

Summary

Proven customer service expert from Chick-fil-A, adept in teamwork and multitasking, enhanced customer satisfaction through efficient service and problem-solving. Excelled in cash handling and maintaining cleanliness, significantly contributing to a positive dining experience. Demonstrated exceptional communication skills, fostering customer engagement and loyalty.

Overview

2
2
years of professional experience

Work History

Crew Member

Chick-fil-A
07.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Hostess

Olive Garden
03.2024 - 10.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Brand Ambassador (Sales Associate)

American Eagle Outfiters
10.2023 - 08.2024
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Crew Member

BoSa Donuts
10.2022 - 03.2024
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Bachelor of Science - Neuroscience

Arizona State University
Tempe, AZ
05-2028

High School Diploma -

McClintock High School
1830 E Del Rio Dr, Tempe, AZ
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Clear communication
  • Problem-solving
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Valid Driver's license
  • Telephone etiquette
  • Food running

Timeline

Hostess

Olive Garden
03.2024 - 10.2024

Brand Ambassador (Sales Associate)

American Eagle Outfiters
10.2023 - 08.2024

Crew Member

Chick-fil-A
07.2023 - Current

Crew Member

BoSa Donuts
10.2022 - 03.2024

Bachelor of Science - Neuroscience

Arizona State University

High School Diploma -

McClintock High School

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