CHARLENE ARBAUGH
CIRCLEVILLE,OHIO
Summary
Detail-oriented Surgery Scheduler with a strong focus on patient scheduling and insurance verification. Proven ability to manage surgery calendars efficiently, ensuring optimal use of operating rooms.
Overview
14
14
years of professional experience
Work History
Surgery Scheduler
Ohio Health Riverside Hospital
COLUMBUS , OHIO
08.2011 - Current
- Communicated with patients regarding pre-operative instructions and appointment details.
- Managed surgery calendars to optimize operating room usage.
- Assisted in maintaining accurate patient records for surgical appointments.
- Collaborated with insurance providers to verify coverage for procedures.
- Handled incoming calls related to scheduling and patient inquiries professionally.
- Organized surgical documentation and ensured compliance with hospital protocols.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Adhered to HIPAA guidelines when handling confidential information.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Provided patient education and answered questions regarding the surgery process.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Located scheduling barriers and implemented appropriate solutions.
Education
TEAYS VALLEY HIGH SCHOOL
Ashville, OH06-1995
Skills
- Patient scheduling
- Surgery calendar management
- Insurance verification
- HIPAA compliance
- Electronic medical records
- Customer relationship management
- Procedure coordination
- Patient education
- Problem solving
- Attention to detail
- Pre-authorization management
- Pre-operative review
- Office workflow support
- Scheduling expertise
- Educating patients
- Obtaining authorizations
- Organization and time management
- Adaptability
Timeline
Surgery Scheduler
Ohio Health Riverside Hospital
08.2011 - Current
TEAYS VALLEY HIGH SCHOOL