Charles Clifford
Pet Supplies Plus
Valley Stream,NY
10
years of professional experience
Outstanding Assistant Store Manager with expertise in team building, customer engagement, and retail operations. Proven ability to enhance customer experiences and drive sales through achieving customer service goals, leading a properly coached team and problem-solving.
Work History
Assistant Store Manager
9 Months- Assisted in managing daily store operations and maintaining inventory levels.
- Handled customer inquiries and resolved issues to ensure a positive shopping experience.
- Supported staff training initiatives to enhance customer service skills and product knowledge.
- Collaborated with team members to execute promotional displays and merchandising strategies.
- Monitored stock levels and assisted in ordering supplies to maintain optimal inventory flow.
- Analyzed sales trends to provide feedback on product placement and marketing effectiveness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
Team Leader
8 Years 1 Month- Developed and implemented inventory management processes to enhance stock accuracy.
- Led team in achieving sales goals through effective training and support.
- Mentored new team members, fostering a collaborative work environment and skill development.
- Improved customer service standards, resulting in increased customer satisfaction ratings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Team Member
1 Year 3 Months- Assisted customers in selecting appropriate pet supplies, enhancing overall shopping experience.
- Maintained product displays to ensure cleanliness and visual appeal, driving customer engagement.
- Stocked shelves efficiently, reducing inventory discrepancies and improving product availability.
- Provided training to new team members on store procedures and customer service best practices.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Associate of Arts - Liberal Arts
Skills
Retail operations
Inventory control
Store operations
Operations
Sales analysis
Team leadership
Problem-solving
Attention to detail
Affiliations
Boy Scouts for 15 years culminating in achieving the rank of EAgle Scout alongside becoming one of the leaders of the troop after graduation.
Timeline
Assistant Store Manager
Pet Supplies Plus
09.2025 - 06.2026Read More
Team Leader
Pet Supplies Plus
08.2017 - 09.2025Read More
Team Member
Pet Supplies Plus
06.2016 - 09.2017Read More
Nassau Community College
Associate of Arts from Liberal Arts
Read More