Summary
Overview
Work History
Education
Skills
Timeline
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Charles DeFranza

Fort Myers,FL

Summary

Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.

Overview

7
7
years of professional experience

Work History

Department Supervisor

The Home Depot Inc
Fort Myers, FL
10.2017 - Current
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
  • Developed and implemented strategic departmental plans to achieve company targets.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.

Education

High School Diploma -

Hopatcong High School
Hopatcong, NJ
01-2016

Skills

  • Growth planning
  • Process and procedure development
  • POS systems operations
  • Stock management
  • Workflow optimization
  • Decisiveness
  • Problem resolution
  • Customer service
  • Multi-tasking mastery

Timeline

Department Supervisor

The Home Depot Inc
10.2017 - Current

High School Diploma -

Hopatcong High School

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Charles DeFranza