Charles Hill
Newark,NJ
Summary
Knowledgeable and dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Rep
Premiere Response
2024.02 - Current
- Assisting consumers with store inquiries such as orders, gift cards, care credits and all customer complaints
- Managed over 4 systems to assist the consumers and store associates
- Maintained work productivity and high CSAT scores.
Customer Service
UNIQLO LLC
2020.01 - 2021.11
- Assisted customers with their online & in-store purchases
- Communicated through email or via phone regarding consumers tracking information
- Provided customer credits
- Maintained excellent productivity.
Education
Medical Assistant Technician -
MAT Program (HealthCare Training Institution)
01.2020
High School Diploma -
Raytown High School
05.2006
Skills
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Account updating
- Report Generation
- Complaint resolution
- Information Security
- Paperwork Processing
- Product Knowledge
- Call Management
- De-Escalation Techniques
- Customer Service
References
- Tiffany Wellington Simpson, 862-220-5334
- Gabrielle Garcia, 201-723-8388
- Chandler Magee, 484-846-1166
Timeline
Customer Service Rep
Premiere Response
2024.02 - Current
Customer Service
UNIQLO LLC
2020.01 - 2021.11
Medical Assistant Technician -
MAT Program (HealthCare Training Institution)
High School Diploma -
Raytown High School
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