Summary
Overview
Work History
Education
Skills
Timeline
Server

Charles Jeffries

Charlotte,NC

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Server

Little Mama's
05.2021 - 12.2024
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Retail Manager

Infinity's End
05.2015 - 05.2020
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

Shift Manager/Key Holder

Pizza Hut
05.2012 - 05.2015
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Education

High School Diploma -

Ardrey Kell
Charlotte, NC
03-2014

Skills

  • Hospitality service expertise
  • High volume dining
  • Team member support
  • Team collaboration
  • Wine pairings
  • Liquor, wine, and food service
  • Reliable and responsible
  • Positive and professional

Timeline

Server

Little Mama's
05.2021 - 12.2024

Retail Manager

Infinity's End
05.2015 - 05.2020

Shift Manager/Key Holder

Pizza Hut
05.2012 - 05.2015

High School Diploma -

Ardrey Kell

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Charles Jeffries