Charles Matthews IV
Redding,CA
Summary
Dynamic hospitality professional with proven expertise in guest relations and lobby oversight at Marriott Hotel. Skilled in problem-solving and time management, I excelled in enhancing customer experiences and maximizing service options. Committed to delivering exceptional service, I effectively managed reservations and payments, ensuring guest satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Marriot Hotel
12.2021 - 06.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Car Wash Attendant Customer Assistance
Quick Quack Car Wash
07.2020 - 12.2021
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Education
Bachelors - Digital Communications And Multimedia
Simpson University
Redding, CAAssociate Of Arts And Sciences - Political Science And Government
San Bernardino Valley College
San Bernardino, CA05.2020
Skills
- Lobby oversight
- Hospitality service expertise
- Word processing
- Time management
- Oral and written communications
- Hospitality services
- Marketing
- Problem-solving skills
- Guest relations
Timeline
Front Desk Agent
Marriot Hotel
12.2021 - 06.2022
Car Wash Attendant Customer Assistance
Quick Quack Car Wash
07.2020 - 12.2021
Bachelors - Digital Communications And Multimedia
Simpson University
Associate Of Arts And Sciences - Political Science And Government
San Bernardino Valley College
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