Charles Mceachin
High Point,NC
Summary
Dynamic and results-driven professional with extensive experience in the fast-food industry, Proven expertise in customer service and team leadership, enhancing guest satisfaction through effective problem-solving and communication. Skilled in cash handling and food safety, consistently optimizing operations and fostering a positive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy’s
06.2025 - Current
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in food preparation, adhering to safety and sanitation standards.
- Operated cash register, ensuring accurate transactions and handling cash responsibly.
- Engaged with customers to provide product recommendations and enhance their experience.
- Supported team during peak hours by prioritizing tasks effectively under pressure.
- Participated in training sessions to improve knowledge of menu items and procedures.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Shift Manager
Bojangles'
11.2024 - 06.2025
- Supervised team members to ensure adherence to operational standards and quality control procedures.
- Streamlined shift scheduling processes to optimize labor efficiency and reduce downtime.
- Trained new staff on food preparation techniques and customer service protocols for improved performance.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability and minimize waste.
- Implemented safety procedures, ensuring compliance with health regulations and reducing incidents in the workplace.
- Resolved customer complaints promptly, enhancing guest satisfaction through effective communication and problem-solving skills.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Assistant Manager
Burger King
02.2010 - 10.2024
- Trained and mentored team members on food safety protocols and customer service standards.
- Developed staff schedules to optimize labor costs and maintain adequate coverage during peak hours.
- Implemented inventory control procedures, reducing waste through effective stock management practices.
- Conducted performance evaluations to identify areas for employee development and improvement.
- Resolved customer complaints promptly, enhancing overall guest satisfaction through effective communication strategies.
- Collaborated with management to develop promotional strategies that increased foot traffic and sales revenue.
- Maintained compliance with health regulations, ensuring a safe environment for both staff and customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma - Business Administration And Management
Fayetteville Central High School
Fayetteville, NC05.1998
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Flexible schedule
- Safe food handling
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Store opening and closing
- Crew leadership
- Safety
- Hospitality service expertise
- Performance improvement
- Cooking
Certification
Serve safe Certification
Timeline
Crew Member
Wendy’s
06.2025 - Current
Shift Manager
Bojangles'
11.2024 - 06.2025
Assistant Manager
Burger King
02.2010 - 10.2024
High School Diploma - Business Administration And Management
Fayetteville Central High School