Charles Olson
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and sales for Sherwin Williams. Excelled in employee development and store operations, achieving over 100% budget attainment in both sales and gallons in 2024. Skilled in customer relations and quick problem-solving, ensuring operational excellence and team collaboration. Demonstrates a strong ability to multitask and organize, driving positive outcomes and store performance.
Overview
3
3
years of professional experience
Work History
Store Manager
Sherwin Williams
11.2022 - Current
- Managed daily operations to ensure customer satisfaction, employee collaboration, and a safe work environment.
- Worked together with local sales reps and district management to increase new sales and grow existing accounts.
- Made over 40 sales calls a week to drive new customers and existing customers into my store
- Emphasized employee engagement with constant communication, weekly teaching lessons, and positive feedback.
Assistant Store Manager
Sherwin Williams
08.2021 - 11.2022
- Assisted in daily operations including managing staff, tracking inventory, and providing trademark customer service.
- Generated leads and customer reports to increase the sales of the store while increasing the number of business accounts.
- Worked with contractors and homeowners for product recommendations and overall product availability between stores.
Education
Bachelor of Arts - Economics, And Hispanic Studies
Trinity College
Hartford05-2021
Skills
- Customer service and relations
- Store operations and communication
- Sales and lead generation
- Quick problem-solving
- Training and employee development
- Multitasking and organization
Accomplishments
- Increased store sales from $1,300,000 to $1,464,918 year to date, marking a 101% budget attainment.
- Increased store gallons from 26,643 to 29,468 year to date, marking a 102% budget attainment.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Store Manager
Sherwin Williams
11.2022 - Current
Assistant Store Manager
Sherwin Williams
08.2021 - 11.2022
Bachelor of Arts - Economics, And Hispanic Studies
Trinity College
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