Charles Owens
Skokie,IL
Summary
Proven expertise in customer service and critical thinking, demonstrated at Aramark by effectively managing high-stress situations and enhancing customer loyalty. Skilled in computer operation and active listening, I excel in resolving conflicts and driving satisfaction. My role in training new specialists at Olympic Moving & Storage showcases my ability to improve processes and outcomes.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Aramark
08.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Driver Services Associate
Wheels Inc.
04.2015 - 10.2021
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hol wait times.
- Met customer call guidelines for service levels, handle time, and productivity.
Relocation Sales Specialist
Olympic Moving & Storage
04.2007 - 12.2014
- Educated clients on relevant regulations pertaining to their specific move requirements, mitigating risks associated with noncompliance.
- Negotiated favorable terms with vendors and service providers, reducing costs for clients without compromising quality.
- Enhanced client satisfaction by efficiently managing relocation processes and addressing concerns promptly.
- Assisted in training new sales specialists on company protocols and best practices for achieving optimal results in the field of relocation management.
Education
No Degree - Liberal Arts And General Studies
Oakton Community College
Des Plaines, ILHigh School Diploma -
Evanston Township High School
Evanston, IL06-2000
Skills
- Building customer trust and loyalty
- Computer operation
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Aramark
08.2022 - 12.2023
Driver Services Associate
Wheels Inc.
04.2015 - 10.2021
Relocation Sales Specialist
Olympic Moving & Storage
04.2007 - 12.2014
No Degree - Liberal Arts And General Studies
Oakton Community College
High School Diploma -
Evanston Township High School
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