Charles Perez
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
16
16
years of professional experience
Work History
Shift Leader
Chic fila
North Bergen
02.2022 - Current
- Supervised daily operations to ensure quality service and customer satisfaction.
- Trained and mentored team members on food safety and customer service standards.
- Resolved customer complaints swiftly to uphold brand reputation and loyalty.
Fulfillment Associate
Target
North Bergen
11.2022 - 02.2023
- Pick orders when customers order whether if it's online or store pickup. Pack up boxes and load it up the truck with orders to ship out
Manager
Burger King
North Bergen
09.2010 - 02.2020
Ran shifts and put away food delivery truck upon arrival.
Education
Memorial High School
West New York, NJSkills
- Customer service
- Team building
- Employee training
- Operational supervision
- Food safety compliance
- Inventory management
- Order fulfillment
- Problem solving
- Adaptability to change
- Positive attitude
Timeline
Fulfillment Associate
Target
11.2022 - 02.2023
Shift Leader
Chic fila
02.2022 - Current
Manager
Burger King
09.2010 - 02.2020
Memorial High School