Charles Thomas
Warner Robins ,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
7
7
years of professional experience
Work History
Emergency Dispatcher
GEICO, Government Employees Insurance
11.2022 - 05.2024
- Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
- Conducted follow-up calls with individuals who had previously requested assistance.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
Technology Support Specialist
Patterson Companies Inc.
02.2018 - 10.2022
- Trained end users in the use of various software applications.
- Resolved customer complaints regarding technology products or services.
- Performed regular maintenance tasks such as virus scans, disk clean-up activities.
- Monitored customer feedback to ensure high levels of satisfaction.
- Recommended upgrades or additional features that could enhance user experience.
Customer Service Representative
Teleperformance USA
06.2017 - 08.2018
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Associate of Science - Information Technology
Colorado Technical University
Colorado Springs, CO05-2026
Skills
- NCIC Database
- Emergency Fire Dispatcher Certification
- Situational Awareness
- Risk Mitigation
- Logistics
- Geographical knowledge
- Customer Service
- Problem-Solving
- Active Listening
- Call Management
- Teamwork and Collaboration
- Data Entry
Timeline
Emergency Dispatcher
GEICO, Government Employees Insurance
11.2022 - 05.2024
Technology Support Specialist
Patterson Companies Inc.
02.2018 - 10.2022
Customer Service Representative
Teleperformance USA
06.2017 - 08.2018
Associate of Science - Information Technology
Colorado Technical University
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