Charletta Craft
Frenchburg,KY
Summary
Dynamic Property Manager with a proven track record at Storage Rentals of America, enhancing tenant satisfaction through exceptional customer service and effective communication. Skilled in payment collection and property inspections, I successfully increased occupancy rates and maintained strong landlord-tenant relationships, ensuring operational excellence across multiple properties.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
25
25
years of professional experience
Work History
Property Manager
Storage Rentals of America
10.2024 - 03.2025
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Collected and maintained careful records of rental payments and payment dates.
Property Manager
Southside Apartments
01.2000 - 10.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Education
High School Diploma -
Menifee County High School
06-1991
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Eviction procedures
- Lease renewals
Timeline
Property Manager
Storage Rentals of America
10.2024 - 03.2025
Property Manager
Southside Apartments
01.2000 - 10.2024
High School Diploma -
Menifee County High School
Similar Profiles
Christina HarrisChristina Harris
Property Manager at Storage Rentals Of AmericaProperty Manager at Storage Rentals Of America
Josh HeikensJosh Heikens
Field Acquisitions Manager, Operations Support at Storage Rentals of AmericaField Acquisitions Manager, Operations Support at Storage Rentals of America
Michelle O'LearyMichelle O'Leary
Property Manager at Storage Rentals Of AmericaProperty Manager at Storage Rentals Of America