Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Charlie Rios Jr

West Palm Beach,Florida

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Business-minded professional tackling any job task with gusto and precision

Overview

9
9
years of professional experience

Work History

General Manager

Darbster Bistro
West Palm Beach, FL
05.2021 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

FOH Manager

Cask & Shaker
Wellington, FL
03.2018 - 04.2021
  • Trained new staff on proper customer service techniques, policies and procedures.
  • Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
  • Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
  • Performed weekly safety inspections of the premises including checking emergency exits and fire extinguishers.
  • Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Oversaw employee recruiting, hiring, performance management and discipline.

Lead Server

Sal's Italian Restuarant
Lake Worth, FL
07.2015 - 02.2024
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Developed and implemented standard operating procedures for the restaurant's dining room operations.
  • Monitored inventory levels of food items and alerted management when supplies were running low.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.

Education

High School Diploma -

Norwich Free Academy
Norwich, CT
01-2007

Skills

  • Sales
  • Project Management
  • Supply Chain Management
  • Advertising and Marketing
  • Vendor Sourcing
  • Customer Relationship Management
  • Schedule Management
  • Relationship Building
  • Negotiation Skills
  • Succession Planning

Affiliations

  • Reselling collectable items
  • Mentoring
  • Live a healthy lifestyle
  • Reading Self Help books

References

References available upon request.

Timeline

General Manager

Darbster Bistro
05.2021 - Current

FOH Manager

Cask & Shaker
03.2018 - 04.2021

Lead Server

Sal's Italian Restuarant
07.2015 - 02.2024

High School Diploma -

Norwich Free Academy

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Charlie Rios Jr