Charlie Rigolfi
Lafayette,CA
Summary
Dynamic Service Manager at Volkswagen of Oakland with a proven track record in customer service management and conflict resolution. Expert in team leadership and employee training, successfully transforming escalated complaints into loyal customer relationships. Committed to quality assurance and effective service scheduling, ensuring operational excellence and team motivation.
Overview
9
9
years of professional experience
Work History
Service Manager
Volkswagen of Oakland
Oakland, CA
12.2015 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Bachelor Of Arts - For
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- KPI monitoring
- Documentation and reporting
- Staff motivation
- Service documentation
- Estimating and quoting
- Contract management
- Forecasting
- Expert in software
- Quality assurance
- Workplace safety
- Employee supervision
- Service scheduling
Additional Information
Dealertrade Driver
Vehicle inventory management
Car transporter physically driving vehicles to and from; often in between states.
Through reliability, leadership, and owning the company’s problems I managed the service department for rhe past four years.
Timeline
Service Manager
Volkswagen of Oakland
12.2015 - 08.2024
Bachelor Of Arts - For
Maricopa Community Colleges, Scottsdale Community College