Charlotte Gaston
Colorado Rockies Baseball Club
Littleton,CO
22
years of professional experience
Detail-oriented individual with strong skills in customer interaction and information protection. Committed to enhancing guest experiences through effective problem-solving and collaboration.
Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction.
Knowledgeable in different routes of medication administration and abbreviations
Work History
Guest Service Representative
7 Months- Worked at gate entrance. Greet guests, validate and scan tickets for entry, ensuring they are valid for the event.
- Assist guests with questions and provide directions
- Screen for prohibited items and manage claim tickets for items not permitted in park,
- Provided exceptional customer service to enhance guest experiences during events.
Sales Associate
8 Months- Greeted and assisted customers in selecting fabrics and crafting supplies, providing tailored recommendations.
- Measured and cut fabric for accuracy needed by customer
- Processed transactions accurately and efficiently.
- Maintained cleanliness and presentation of store displays, enhancing customer experience.
Registered Nurse Case Manager
16 Years 7 Months- Performed patient admission criteria, continued care review, appropriate length of stay criteria
- Managed comprehensive care plans for diverse patient populations, ensuring continuity of care across disciplines.
- Collaborated with interdisciplinary teams to develop and implement effective patient-centered care
- Advocated for patients' needs within healthcare systems, facilitating access to necessary resources and services
- Arranged home care needs including IV infusion therapy and nursing care. Working with vendors on provision of medical equipment, items and services
Education
Bachelor of Science
Bachelor of Science - Nursing
Skills
Customer service
Detail-oriented
Information protection
Flexibility
Timeline
Guest Service Representative
Colorado Rockies Baseball Club
2025.03 - 2025.10Read More
Sales Associate
JOANN Fabrics and Crafts
2021.09 - 2022.05Read More
Registered Nurse Case Manager
University Of Colorado Anschutz Medical Campus
2003.05 - 2019.12Read More
Bachelor of Science
Read More
University of Phoenix
Bachelor of Science from Nursing
Read More