CHARLOTTE ROGERS
COLORADO SPRINGS,CO
Summary
Results-driven Front Office Lead with a track record of enhancing operational efficiency and client satisfaction. Achieved a top 5% national performance ranking by optimizing workflows and implementing effective client-intake protocols. Proven ability to manage budgets and streamline administrative processes to support high-performing teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Petco
Colorado Springs, CO
09.2022 - Current
- Orchestrated expansion of office administrative systems to support 37.5% increase in business volume while maintaining A-Volume service standards.
- Optimized daily workflows and client-intake protocols to enhance operations and provide professional support for high-performing administrative team.
- Managed departmental calendars and coordinated staff coverage to ensure 100% front-desk availability and smooth client flow.
- Oversaw administrative budgets and negotiated vendor contracts for office supplies and equipment, achieving reduction in monthly overhead expenses.
Assistant Manager
Petco
Colorado Springs, CO
04.2021 - 09.2022
- Enhanced office operational efficiency through sustainable workflow initiatives, achieving top 5% national performance ranking.
- Streamlined internal communications and team coordination with proactive administrative support and resource management.
- Assisted in training new staff on customer service protocols.
- Managed inventory levels and ensured stock availability for customers.
- Coordinated promotional events to enhance community engagement and sales.
Animal Operations Leader
Petco
Colorado Springs, CO
11.2019 - 04.2021
- Directed operational compliance and regulatory record-keeping, achieving 100% adherence to PACFA and Colorado Department of Agriculture guidelines.
- Managed administrative audits and documentation, securing perfect compliance rating and positioning facility as district leader in regulatory excellence.
- Led daily operations in retail environments ensuring customer satisfaction.
- Managed inventory systems to streamline product availability and distribution.
- Supervised team performance to enhance service delivery and operational efficiency.
Merchandising Operations Leader
Petco
Colorado Springs, CO
08.2016 - 11.2019
- Strengthened organizational integrity by implementing asset management and inventory reconciliation protocols.
- Systemized weekly audits and physical-to-digital data reconciliation, reducing inventory discrepancies by 25% (from 2.4% to 1.8%) through improved record-keeping standards and operational controls.
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Oversaw inventory management processes to maintain stock levels and product availability.
- Trained and mentored staff on operational procedures and customer service standards.
Education
Some College (No Degree) - Clinical Psychology
Walters State Community College
Morristown, TNSkills
- Budget management
- Strategic planning
- Resource allocation
- Supply chain management
- Operational efficiency
- Workflow optimization
- Data analysis
- Compliance monitoring
- Team coordination
- Time management
- Effective communication
- Exceptional interpersonal communication
Certification
- Introduction to Data Analytics – IBM – Issued May 2026
- Healthcare SQL for Patient Outcomes – Coursera – May 2026
- Excel Basics for Data Analytics – IBM – May 2026
- Introduction to Healthcare Data Analytics – Coursera – In Progress
Timeline
General Manager
Petco
09.2022 - Current
Assistant Manager
Petco
04.2021 - 09.2022
Animal Operations Leader
Petco
11.2019 - 04.2021
Merchandising Operations Leader
Petco
08.2016 - 11.2019
Some College (No Degree) - Clinical Psychology
Walters State Community College