Charlotte Rumsey
Beaumont,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Concierge position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Concierge
MCM Elegante Hotel & Event Center
09.2004 - Current
- Created welcoming and comfortable environment for guests.
- Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
- Assisted with luggage handling, valet services and concierge services.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Front Desk Agent
Hilton
09.1999 - 09.2004
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Education
High School Diploma -
West Orange-Stark High School
Orange, TXNo Degree - Psychology
Lamar University
Beaumont, TXSkills
- Proactive attitude
- Safety Procedures
- Management interaction
- Quality Assurance
- Customer Service
- Accurate record keeping
- Guest Relations
- Discreet confidentiality
- Hospitality service expertise
- Telephone Etiquette
- Reliable punctuality
- Networking capabilities
- Strong Work Ethic
Timeline
Concierge
MCM Elegante Hotel & Event Center
09.2004 - Current
Front Desk Agent
Hilton
09.1999 - 09.2004
High School Diploma -
West Orange-Stark High School
No Degree - Psychology
Lamar University
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