Charlotte Surber
Huntsville,AL
Summary
Accomplished sales and business development expert with a proven track record of exceeding targets. Strong ability to cultivate client relationships and leverage data analysis for strategic decision-making. Skilled in enhancing customer service and uncovering new market opportunities.
Overview
30
30
years of professional experience
Work History
Outside Sales Representative
Five Star Bath Solutions
Huntsville, AL
04.2025 - Current
- Conducted product demonstrations and presentations for potential clients to drive interest.
- Negotiated contracts with customers to expedite deal closures.
- Followed up with customers post-sale to address issues and ensure satisfaction.
Branch Manager
Eagle Pro Heating and Air
Huntsville, AL
11.2024 - 02.2025
- Spearheaded recruitment and training initiatives to establish a high-performing team.
- Identified new business opportunities and formulated strategies to expand customer base.
- Designed marketing campaigns and promotional activities to enhance customer engagement.
- Cultivated relationships with key suppliers to negotiate advantageous terms and pricing agreements.
- Facilitated regular meetings with staff to clarify goals, objectives, and expectations.
Regional Sales Manager
Spectra Gutter Systems
Huntsville, AL
08.2023 - 11.2024
- Developed and executed strategic sales plans to enter new markets and retain existing customers.
- Established relationships with key accounts through personal visits and phone calls.
- Actively participated in industry conferences and seminars to facilitate knowledge sharing.
Commercial Sales Manager
Alabama Climate Control
Huntsville, AL
03.2023 - 08.2023
- Identified potential customers through cold calling and networking events.
- Developed and implemented strategies to boost sales and market share.
- Maintained strong relationships with existing clients by delivering exceptional customer service.
- Managed multiple tasks while demonstrating adaptability and flexibility.
General Manager
Aire Serv of Huntsville
Huntsville, AL
01.2021 - 02.2023
- Organized regular meetings with department heads to review project and initiative progress.
- Managed customer service teams across two locations to enhance satisfaction and loyalty.
- Built and maintained vendor relationships to secure optimal pricing and service.
- Utilized various software applications, including Microsoft Office and Service Titan, for operational efficiency.
- Leveraged social media and communications platforms to boost engagement.
- Recruited staff for two locations to meet projected sales demands.
- Managed human resources for over 40 employees, handling onboarding, performance reviews, and payroll processing weekly.
- Managed a fleet of over 30 vehicles from acquisition through maintenance and repair.
Property Manager
Imperial Gardens Apartments
Huntsville, AL
08.2006 - 06.2012
- Resolved tenant complaints in compliance with management rules and regulations.
- Purchased building and maintenance supplies, coordinating with subcontractors for efficient repairs.
- Evaluated staff performance to identify training needs and recommend staffing adjustments.
- Assessed rental applications, conducting background checks to approve or deny tenants based on criteria.
Inside Sales Account Manager
Alabama Drywall Supply
Huntsville, AL
02.1995 - 06.2006
- Represented company at trade shows and industry events to enhance visibility.
- Recommended solutions to customers based on in-depth product knowledge.
- Quoted prices, credit terms, and bid specifications accurately.
- Delivered exceptional customer service to cultivate strong client relationships.
Education
HIGH SCHOOL DIPLOMA -
Lee High School
Huntsville01.1983
Skills
- Sales management and business development
- Product demonstrations and presentations
- Team leadership and performance management
- Lead generation and B2C sales expertise
Affiliations
- Awarded Excellence in Management Award from Neighborly in 2016
- Awarded Property Manager of the Year from the AANA in 2009
Accomplishments
- Completed the John Maxwell Leadership program thru Neighborly
- Managed a record setting Sales Team within Aire Serv that sold over 7 million a year in HVAC residental replacements
References
References available upon request.
Timeline
Outside Sales Representative
Five Star Bath Solutions
04.2025 - Current
Branch Manager
Eagle Pro Heating and Air
11.2024 - 02.2025
Regional Sales Manager
Spectra Gutter Systems
08.2023 - 11.2024
Commercial Sales Manager
Alabama Climate Control
03.2023 - 08.2023
General Manager
Aire Serv of Huntsville
01.2021 - 02.2023
Property Manager
Imperial Gardens Apartments
08.2006 - 06.2012
Inside Sales Account Manager
Alabama Drywall Supply
02.1995 - 06.2006
HIGH SCHOOL DIPLOMA -
Lee High School
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