Charlotte Tusco
Wendy's
Middleport,NY
2
years of professional experience
Dynamic and dedicated professional with extensive experience at Wendy's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient service and meticulous attention to detail. Skilled in multitasking and maintaining cleanliness, consistently contributing to a positive dining experience and operational success.
Work History
Crew Member
11 Months- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to prepare food items.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted team members during peak hours to enhance workflow.
- Followed food safety protocols to ensure compliance with health standards.
- Processed customer orders accurately using point-of-sale system.
- Adapted quickly to changing menus and customer preferences daily.
- Collaborated with team to achieve operational goals and improve service speed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
10 Months- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Summer Camp Counselor in Training
1 Month- Assisted in planning and implementing engaging activities for campers, enhancing overall camp experience.
- Supervised daily camper activities, ensuring safety and adherence to camp guidelines.
- Supported lead counselors in managing group dynamics, fostering a positive team environment.
- Facilitated communication between campers and staff, promoting inclusivity and conflict resolution.
- Developed skills in outdoor education and first aid, ensuring readiness for emergencies.
- Contributed to creating a welcoming atmosphere through effective camper engagement techniques.
- Organized supplies and equipment for activities, streamlining preparation processes for events.
- Participated in training sessions on leadership and teamwork, enhancing personal growth and development.
- Supported camper growth and development through active engagement in various educational activities.
- Improved camper safety by enforcing rules and guidelines during camp sessions.
Education
Bachelor of Science - Wildlife And Fisheries Biology
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Cleaning
Attention to detail
Timeline
Crew Member
Wendy's
08.2024 - 07.2025Read More
Crew Member
Arby's
10.2023 - 08.2024Read More
Summer Camp Counselor in Training
Camp Turner
07.2023 - 08.2023Read More
University of Vermont
Bachelor of Science from Wildlife And Fisheries Biology
Read More