Charmaine Bostic
Hermitage,TN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
37
37
years of professional experience
Work History
General Manager of Operations
Wendy's
Nashville, TN
07.1986 - Current
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Improved productivity while reducing staffing and operational costs by [Number]%.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Partnered with vendors and suppliers to effectively manage and budget.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Education
High School Diploma -
05.1987
Skills
- Workload Planning
- Strategic Vision
- Operational Efficiency
- Morale Improvements
- Process and Procedure Refinement
- Corrective Actions
- Profit and Loss Control
- Store Displays
- Customer Loyalty
- Work Assignments
- POS Inventory System Operation
- Workload Delegation
- Continuous Quality Improvement (CQI)
Timeline
General Manager of Operations - Wendy's
07.1986 - Current
Pearl-Cohn High School - High School Diploma,