Charnae McCullum
Richton Park,IL
Summary
Proven professional with a robust background at the United States Postal Service, excelling in file and database management and customer satisfaction. Demonstrated ability to enhance office efficiency and improve client relations through effective problem-solving and relationship-building skills. Achieved significant improvements in customer service delivery by leveraging strong multitasking and communication abilities.
Overview
8
8
years of professional experience
Work History
Clerk
United States Postal Service, USPS
Blue Island, IL
08.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Concierge
Hampton Inn Suites
Matteson, IL
05.2019 - 07.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Attendance Clerk
Rich East High School
Park Forest, IL
08.2016 - 05.2019
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
Education
Psychology
Upper Iowa University
Fayette, IAHigh School Diploma - General
Rich East High School
Park Forest, IL05.2017
Skills
File and database management
Bookkeeping
Stocking and replenishing
Customer satisfaction
Relationship building
Telephone etiquette
Problem Solving
Scheduling
Accomplishments
Within my engagement at Upper Iowa University, I was hand selected to be apart of a 3 day science expo convention in Washington D.C.. The experience was bewildering, which also taught me a lot of diversity that I was able to introduce to my every day life. Due to that accomplishment and recognition to be hand selected amongst other peers, it has pushed me to remain open-minded. Also, to always remember no matter how old I get, you can never not learn too much.
Timeline
Clerk
United States Postal Service, USPS
08.2022 - Current
Concierge
Hampton Inn Suites
05.2019 - 07.2021
Attendance Clerk
Rich East High School
08.2016 - 05.2019
Psychology
Upper Iowa University
High School Diploma - General
Rich East High School