Chasity Brown
Arlington,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, excellent communication and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Mortgage Loan Processor
NewRez LLC
Coppell, TX
04.2021 - 12.2023
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Checked approvals against established bank and government lending standards.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
- Contacted outside sources, references and vendors to verify client financial information.
Front Desk Receptionist
Podiatry Associates
Mansfield, TX
03.2020 - 04.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Preserved office security by following safety procedures and controlling access via reception desk.
Bank Teller
First Convenience Bank
Arlington, TX
03.2018 - 03.2020
- Welcomed customers and offered pleasant service during entire transaction.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Opened new checking, savings and lines of credit for customer accounts.
Education
Nursing
Concorde Career College
Grand Prairie, TX04.2021
Basics
Juan Seguin High School
Arlington, TX06.2013
Skills
- Problem-Solving
- Verbal and Written Communication
- Decision Making
- Customer Service
- Verifying Information
- Complying With Legal Statutes
- Multitasking and Prioritization
- Data Entry and Database Software
Timeline
Mortgage Loan Processor
NewRez LLC
04.2021 - 12.2023
Front Desk Receptionist
Podiatry Associates
03.2020 - 04.2021
Bank Teller
First Convenience Bank
03.2018 - 03.2020
Nursing
Concorde Career College
Basics
Juan Seguin High School
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