Chasity Carpenter Schultz
Warsaw ,IN
Overview
19
19
years of professional experience
Work History
Appliance Sales Specialist
Lowes Home Improvment
Warsaw , IN
05.2006 - Current
- Maintained knowledge of products to educate customers on available appliance options and model variations.
- Coordinated schedules with customers for appliance deliveries, and installations.
- Maintained department and showroom with neat and orderly displays.
- Greeted customers entering appliance showroom proactively and courteously.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate’s availability to next customer.
- Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
- Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
- Shared information on product features for various items to help customers make correct buying decisions.
- Promoted company programs, including warranty sales and seasonal promotions to boost sales.
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
- Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
- Learned and persuasively presented features and benefits of appliances and kept abreast of latest product improvements.
- Detailed latest promotions, sales incentives and rebates to share with customers, helping clients save on purchases.
- Contacted buying customers soon after purchase to confirm satisfaction.
- Searched store inventory system using [Software] to verify availability of requested products.
- Created working relationships with vendors to obtain best pricing and maintenance options.
Installed Sales Coordinator
lowe’s
Tempe , AZ
05.2006 - 08.2014
- Scheduled and managed installations, including contacting installers and customers throughout process.
- Ensuring materials were ready for installer pickup or delivery.
- Facilitated customer satisfaction through proper preparation of materials and follow-up communication with customers and installers.
- Trained and assisted with Installed Sales team development.
- Operated and provided training to support organization's order management system.
- Double checked orders and installation requests.
- Scheduled deliveries and installation teams.
- Worked with customers to identify needs and suggest appropriate products.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Education
GED -
Calumet New Tech High School
Gary, INSkills
- Sales assistance
- High-end appliance knowledge
- Interpersonal and written communication
- Proficient in [Software]
Timeline
Appliance Sales Specialist
Lowes Home Improvment
05.2006 - Current
Installed Sales Coordinator
lowe’s
05.2006 - 08.2014
GED -
Calumet New Tech High School