Chasity Castro
Skokie,IL
Summary
Flexible and focused team player with expertise in customer management, HR proficiencies, strategic planning and time management. Skilled in working under pressure and adapting to new situations and challenges to enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Human Resources Specialist
Active Army
Fort Johnson, LA
07.2021 - 03.2024
- Maintained confidential personnel files in accordance with regulations.
- Prepared reports related to HR activities.
- Provided essential support to address individual HR needs of employees.
- Prepared or maintained employment records using human resources management system software.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Compiled data from various sources to prepare statistical reports on human resources activity.
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Created presentations using Microsoft PowerPoint to educate staff members about HR topics.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
COVID-19 Support Specialist
Army
Camp Humphreys, South Korea
06.2020 - 06.2021
- Managed COVID-19 response initiatives, ensuring compliance with public health guidelines and organizational policies.
- Led community outreach efforts to educate the public on COVID-19 prevention strategies and available resources.
- Provided expert guidance on travel restrictions and quarantine requirements, assisting individuals in navigating complex regulations during the pandemic.
- Monitored regional compliance with social distancing guidelines, maintaining public health standards throughout the pandemic response efforts.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Managed employee records and maintained accurate HR databases for reporting purposes.
Dealership Cashier
Autobarn Volkswagen
Evanston, IL
07.2019 - 09.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money.
- Trained new team members in cash register operation, stock procedures and customer services.
- Counted and balanced cashier drawers.
- Processed customer payments and updated billing records.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
Assistant Martial Arts Instructor
Modified Karate Club
Chicago, IL
06.2017 - 08.2018
- Assisted in instructing martial arts classes, focusing on foundational techniques and safety protocols.
- Maintained class order while promoting an inclusive and respectful training environment.
- Participated in staff meetings, sharing insights on student progress and contributing ideas for program improvement.
- Served as a positive role model for students, embodying the values of respect, discipline, perseverance, integrity, humility, courage, patience, trustworthiness.
Education
BBA - Accounting
Loyola University of Chicago
Chicago, IL05-2028
Skills
- Confidential Document Control
- Personnel Records Maintenance
- Personnel Records Management
- Hr Management
- Effective Customer Communication
- Fluent In Spanish
- Hr Information Systems
- Excel Spreadsheets
- Records Administration
- Customer Service
- Credit And Cash Transactions
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Specialist
Active Army
07.2021 - 03.2024
COVID-19 Support Specialist
Army
06.2020 - 06.2021
Dealership Cashier
Autobarn Volkswagen
07.2019 - 09.2019
Assistant Martial Arts Instructor
Modified Karate Club
06.2017 - 08.2018
BBA - Accounting
Loyola University of Chicago