Chassiti King

• Resolved guest incidents promptly, improving satisfaction metrics and increasing repeat bookings.
• Streamlined front-desk check-in workflows, reducing guest wait times and improving overall guest experience.
• Maintained accurate guest records to enable personalized service and strengthen client loyalty.
• Coordinated with housekeeping and maintenance teams to ensure timely room readiness for guests.
• Promoted hotel amenities to guests, increasing engagement in on-site programs.

• Conducted daily B2B cold calls and outreach to local businesses and neighborhoods, introducing the studio’s lymphatic services and successfully booking networking meetings and client referrals

• Planned and executed company-hosted networking parties and events, managing all logistics, guest lists, and vendor coordination to grow brand visibility

• Delivered live presentations at events explaining the studio’s services, mission, and unique benefits, educating 50+ attendees per event and converting interest into leads

• Followed up with clients post-service to ensure comfort, satisfaction, and ongoing retention, addressing concerns and building long-term loyalty

Verified attendees' medical conditions before events to confirm suitability for lymphatic drainage and detox services.

• Served as primary liaison to property owner, providing strategic updates on team performance and client satisfaction to foster transparency.
• Led daily operations to ensure staff coordination and uphold service standards.
• Developed onboarding program that reduced new hire ramp-up time with measurable results.
• Managed inventory processes, reducing stock discrepancies and ensuring timely order fulfillment.
• Implemented targeted marketing strategies, increasing revenue and boosting social media engagement.
• Enhanced client outreach efforts to boost local brand visibility and support customer retention.
• Audited time punches to ensure accuracy in payroll processing alignment.

• Organized targeted outreach for dealership events, increasing attendance and contributing to sales growth.
• Developed personalized follow-up workflows, improving client retention and encouraging repeat visits.
• Streamlined cross-channel communication to accelerate response times and improve service consistency.
• Coordinated customer appointments to increase satisfaction by 5% and reduce wait times.

• Handled phone calls, addressing guest inquiries and special requests to ensure satisfaction.
• Processed check-ins and check-outs, managing reservations and billing inquiries efficiently.
• Resolved guest issues and provided local area recommendations to enhance guest experience.
• Coordinated with housekeeping and maintenance teams to ensure room readiness.