Chaunda McClain-Battle
Clinton
Summary
Dynamic HR Specialist and Customer Service Agent with a strong background in customer relations, recruiting, and employee training. Highly skilled in communicating in difficult situations, providing patience while offering positive dialogue and constructive critiques. Committed to fostering diversity and inclusion while ensuring compliance with policies and procedures.
Overview
33
33
years of professional experience
Work History
Human Resources Specialist
Federal Election Commission/FEC
Washington, DC
08.2023 - 12.2025
- Created vacancy announcements, assisted with recruitment events, reviewed applications for Least Qualified to Best Qualified to make referrals to hiring managers. Communicated with applicant's to schedule interviews for best selection and processes.
- Managed and scheduled appointments for Personnel Security fingerprinting and initiated background investigations prior to providing tentative employment offers. Facilitated onboarding procedures for New Hires inclusive of completing FEHB/FEGL/TSP and tax documentation. Scheduled appointments for ensuring compliance with federal regulations and organizational policies.
- Facilitated employee training sessions, promoting professional development and regulatory awareness.
- Developed and maintained HR databases, streamlining record-keeping and reporting functions.
Administration Specialist
US Dept Labor/EBSA
Washington, DC
07.2023 - 08.2023
- Coordinated administrative tasks to enhance office efficiency and support departmental operations.
- Managed scheduling and logistics for meetings, ensuring timely communication among staff and stakeholders.
- Developed and maintained organized filing systems, improving document retrieval processes for team members.
- Assisted in preparing reports and presentations, contributing to informed decision-making within the department.
- Maintained calendar for Deputy Director for EBSA, scheduled appointments within and outside of the agency.
- Collaborated with cross-functional teams on projects, fostering communication and alignment on objectives and deliverables.
Human Resources Assistant
USDA/OHR Office of the Secretary
Beltsville, MD
04.2016 - 07.2023
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Maintained employee records using HRIS to ensure data accuracy and compliance.
- Coordinated onboarding sessions for new hires, facilitating a smooth transition into the organization.
- Supported payroll processing by verifying timesheets and addressing discrepancies promptly.
- My responsibility is to review, evaluate and process a full range of re-occurring actions that are coded by a SR. Specialist includes appointments, separations, promotions, reassignments, realignments and transfers, etc.
- Responsible for processing new hires into emPOWHR based on information generated via e-TRACKER prior to effective date of appointment. Insures that FEHB/FEGLI/TSP information is current and transferred from SF75. Responds to inquiries regarding eOPF, employee express and other issues involving pay.
- Issues request/s for assistance to correct tax exemption, inaccurately applied taxes, etc. from NFC. Completes history corrections on actions previously requiring a modification. Provides advice and guidance on the processing of complicated non-routine personnel actions, reorganizations, mass changes, realignments and other HR related matters requiring special attention. Monitors processed actions has applied in the NFC system for pay.
- Confers with the classification team to ensure and determine that position numbers are attached to correct position type, duty station location and PAR Action. Runs daily SINQ Reports to determine which actions have errors needing to be corrected.
- Processes missed salary payments, mis-directed tax exemptions and makes requests for payments to be re-directed to home state. Processes garnishments and tax levies served by the courts and ensure documents conform to the applicable laws and regulations. Conducts orientation for new employees to the agency as well as review, complete and process a wide variety of payroll and personnel forms.
- Updates leave transfers, makes requests for eOPF's, processes requests for SF75 information, completes verification of employment, processes Public Service Loan Forms (PSLF), makes requests for SF1150, assists with the on-boarding of students for student programs and acts as agency representative at job fairs. Advises employees about their eligibility to participate in FEGLI and the various life insurance options.
- Establish and maintain personnel folders in accordance with OPM rules and regulations and Department procedures. Assist with collection and compilation of Performance reviews, prepares performance plan audit reports, reviews performance plans to ensure compliance with Departmental Regulations, assist with the auditing of position descriptions, etc.
- Scans awards, performance plans for uploading to eOPF. Processes awards for rendering in emPOWHR and EPIC. Facilitates New Hire Orientation, completes on-boarding paperwork and processes in emPOWHR and EPIC. Utilizes USASTAFFING to review, verify and upload PD's resumes, memos, etc to eOPF.
- Processes actions from eTRACKER into emPOWHR and links position numbers to employee to complete processing. Ensures that all documents are uploaded into eOPF and tracked with notes. Responds to inquiries concerning HR entitlements and services, processing procedures, alternatives, requirements, and provides other information depending on the nature of the issue. Responsible for completion and full accuracy of all personnel actions for designated employees coded into the personnel system. Inputs all required HR personnel data into automated EPIC/emPOWHR/eOPF systems for positions to include official pay records, electronic personnel file and position files. Assists in ensuring all employees are appraised correctly in accordance with the requirements of the program.
- Research information for policy for the performance management process. Evaluates and makes recommendations regarding personnel actions and issues. Provides guidance and advice on employee benefits to new and current employees and provides information on retirement benefits. Prepared vacancy announcements, screened applicants against minimum experience and educational requirements. Provided information to managers and employees on various human resources issues (e.g., employee benefits, labor relations, staffing, recruitment, position classification, worker's compensation, etc.).
- Utilizing office automation and various program applications in order to research information. Utilizing personal computers to gather, maintain and compile statistical data on performance development activities. Participating in course development activities such as gathering data and conducting limited task analyses and preparing reports.
- Utilizing personnel and payroll systems to affect a variety of personnel and pay actions. ensures that all employees address match Local Duty stations as to not affect pay. Cross references position numbers and position titles prior to processing to adequately update grade and salary. Review tentative organizational changes for processing or clerical work units; review requests for Personnel Actions (SF-52s) and input data into automated human resources management systems
Program Support Assistant/Emergency MGMT
USDA
Riverdale Park, MD
05.2013 - 04.2016
- Coordinated program logistics and schedules to optimize resource allocation and workflow efficiency.
- Maintained comprehensive documentation for program activities related to emergency Mgmt activities and communications.
- Participated in cross-functional teams in project implementation, fostering collaboration and timely completion of objectives.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Provided outstanding customer service when responding to inquiries from internal/external customers regarding the program''s procedures and policies.
- Provided general program information and assistance.
- Coordinated logistics for meetings, events, and trainings, resulting in positive outcomes.
- Developed and maintained strong relationships/partnerships with vendors and other customers to ensure timely delivery of goods/services necessary for program success.
Program Assistant/OWCP
USDA
Riverdale Park, MD
04.2011 - 05.2013
- Coordinated program logistics and scheduling to enhance operational efficiency.
- As a Workers’ Compensation Assistant, my responsibilities are to review and input completed OWCP forms and medical documentation into DOL’s e-Comp system. As well as preparing letters relating to short dorm closures, fitness for light duty related job offers, etc. Responsible for reviewing, verifying and assist with the completion of Worker’s Compensation related documents.
- Primarily, monitor visits to in-house Nurse for issues related to injuries sustained within the workplace and accounts for issues that are First Aid and hospitalization eligible. Prepares monthly reports of injuries within any given month that requires an ER visit or otherwise. Communicated monthly with the Agency Nurse to determine number of sick calls versus injuries that have been addressed or that may require the completion of OSHA 300 or 301.
- Transmitted CA-1, CA- 2, CA-16, etc. communicated with DOL to ensure access to a system designed to be used by OWCP staff to view status of cases, ensuring case number availability, payment distribution, etc. In addition to that, I’m responsible for providing access to USDA/APHIS OWCP personnel to various related systems AQS, EQS, etc. Input Medical Clearance information into the system to verify current and up to date respiratory, TB information. Required information allowed the Agency to verify current or expired procedures and tests. Agency determined who is cleared with or without restrictions to wear required devices in the event the position warrants such.
- Monitored of the Workers' Compensation Help-Desk Telephone line receiving incoming calls from throughout the country providing guidance on Work related injuries via the telephone and follow-up from Specialists. Calls may range from 140-200 daily from both a toll free number as well as regular local calling areas.
- Assists Security Personnel staff with adjudication, collecting electronic fingerprints, as well as process manual fingerprinting and distribution of HSPD-12 identification badges. Assist with the processing of site badges.
Program Support Assistant IES
USDA
05.2009 - 04.2011
- Responsible for providing assistance to the Compliance Case Examiner, Sr. Enforcement Specialists, and document Control Team by inputting payments for violations into the IES electronic tracking database and forwarding original check to the Document Control Specialist. Responds to telephone inquiries regarding case information relating to illegal importing and/or transporting of goods, animals and plants into the US.
- Responds to non-technical questions regarding animal abuse and forwards more technical questions to an Investigative Enforcement Specialist for action. Provides assistance to the Resource Management Specialist by inputting time and attendance into WebTA, creates and processes itineraries for travel and lodging, also creates and processes vouchers and authorizations in GOVTRIP for staff and Government Witnesses.
- Assists the FOIA Specialist by locating, retrieving and scanning FOIA requests for timely submission to the FOIA office. Ensuring that FOIA's are approved through the FOIA office. Prepares SF52's personnel forms for new hires and students. Edits and proofreads material for the Management Team to ensure delivery of professional quality documents.
- Processed Invoices for Court Reporting and ensured that invoices were reflective of services rendered and applied to appropriate accounting code. Assists Enforcement Specialist/s with locating Information from case files in preparation for hearings. Sorts and distributes mail to office staff, orders office supplies, coordinates the scheduling of building access and Identification badges through the security office for employees from Regional offices, new employees and students. Performed liaison functions within and outside of the Investigative Services. Answers queries from judges, program faculty, court personnel, and Center staff regarding division services, programs, and related travel, hotel and training information. Incumbent exercises discretion concerning which calls can be handled personally and which require action from other staff. Coordinates distribution of program materials in hard copy and electronic formats, orders packing materials and other supplies, and arranges shipment of all required items to and from the program site. Provides administrative and logistical support for participants at division programs.
- Answers queries from judges, program faculty, court personnel, and Center staff regarding division services, programs, and related travel, hotel and training information. Incumbent exercises discretion concerning which calls can be handled personally and which require action from other staff. Coordinates distribution of program materials in hard copy and electronic formats, orders packing materials and other supplies, and arranges shipment of all required items to and from the program site. Provides administrative and logistical support for participants at division programs. Performs a liaison function within and outside of the Center. Answers queries from judges, program faculty, court personnel, and Center staff regarding division services, programs, and related travel, hotel and training information. Incumbent exercises discretion concerning which calls can be handled personally and which require action from other staff. Coordinates distribution of program materials in hard copy and electronic formats, orders packing materials and other supplies, and arranges shipment of all required items to and from the program site. Provides administrative and logistical support for participants at division programs. Assures that the office having jurisdiction prepares any necessary supporting justifications for actions taken or decisions made. Ensures that sensitive documents and correspondence receive careful handling, reviews correspondence for technical and substantive compliance with management and Department policies. Evaluates the purpose of correspondence and routes pertinent questions or concerns to the correct Specialist. Provides coverage to the Deputy Asst Secretary's Program Assistant when necessary or required by managing calendar. Inclusive of scheduling meetings, answering phones and responding to non technical questions and reserving meeting space.
Human Resources Assistant
US Dept Labor
Washington, DC
03.2008 - 05.2009
- Implemented employee engagement initiatives to enhance workplace morale and retention rates.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Responsibilities also included ensuring that veterans are preferenced according to the VetGulde. Provides advice to managers on their responsibilities to the veteran population and how we should proceed in the the event that a veteran applies to a vacancy, tops the certificate and the selection process. Ensures that managers are provided guidance as to what audience their attracting and how to advertise i.e., MS only, DOL only, DEU, etc. Orientation via teleconference and/or Webcast and arranges for presenters to present in their specialty areas.
- Escorts visitors to/from MARAD's HR Office, schedule interviews for prospective employees. Maintains and schedules appointments for the HR Director, coordinates and determines nature of meeting, level of importance and rescheduling if possible or arranging for another person to sit in on her behalf. Coordinates meetings requiring other managers with their administrative staff. Advises the HR Director of developments as they occur and changes in meetings, conference room locations etc. Prepares CO's containing documents needed for personnel processing and forwards to Field Service Offices and the US Merchant Marine Academy In preparation for New Employee Orientation.
- Coordinates the processing of fingerprints and background investigations for incoming employees through their current agency and the Dept. Transportation. Contacts the Security Officer, as needed for information regarding investigation and clearance type orientates temporary employees, career residency interns, summer interns, etc., conducts in-processing.
- Requests office supplies utilizing the MA-50 to order and send for approval through the proper channels. Maintains updated excel spreadsheet of the Incoming SF52's and OF306's for accountability. Prepares memorandums for waivers, offer letters, etc., utilizing MSWORD, prepares Weekly Report with input from the HR Specialist in Word and forwards to the Associate Administrator for Administration in preparation of the primary report due to the Administrator of Maritime.
- Initiates requests for Verizon, IT and the Move team to provide the respective service. Reviews and prepares for authorization Telecommuting Agreements for the Telecommuting Coordinator. Prepares concurrence records for documents requiring signatures of approval.
- Assist with compiling documents needed to provide legal counsel evidence necessary to make fair and equitable decisions. Receives Fedex packages, sorts and distributes mail and other correspondence throughout the HR office. Scans and forwards electronic copies of the Federal Register to our Field Service Offices and USMMA. Directs calls for persons interested in joining the Merchant Marine Academy to the Merchant.
- Mariner.Personnelist. Answers calls for HR related questions and refers more technical questions to designated specialist.
Human Resources Assistant
US Dept Transportation MARAD
Washington, DC
12.2006 - 11.2007
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Coordinates security forms and processing with the field service offices, initiates requests for eQuip access and ensures that all pertinent forms are completed, signed by employee and authorized by the Security Personnel Officer prior to forwarding it to the Departmental Office of Security. Communicates with the Office of Security to determine which employees are noncompliant and then determines which course of action to be taken. Ensures that all forms are completed as prescribed by the agency’s directives and the MAO's.
- Prepares retirement packages and advises future retirees on their responsibilities and rights. Ensures that all completed retirement packages are forwarded to DOl for processing. Discussed basic leave program options LWOP, Family Friendly, Military Leave, Sick Leave, etc. Discusses with employee the option to retire and forwards requests for retirement estimates to Benefits Specialist, who then explains more technical information with the employee. Prepare retirement packages for retirees, to complete the forms and the rights and responsibilities of the employee as well as the agency. Reviews completed retirement package forms for signatures, signs as the agency representative and forwards completed packages to DOl for processing. Coordinates receipt of the retirement package with the Retirement Specialist ensuring that all documents and enclosures are completed and received timely.
- Coordinated completion of MARAD Security forms with the Departmental Security Office and the immediate mode/agency. Provides guidance to the employees by informing them of their responsibility to complete the form for an investigation to be initiated and the acquisition of e-Quip access. Identifies and informs the Office of Security that an employee is starting and the type of investigation that is required, i.e. forwards OF306, 1600.8, 1681, employee picture(CD-field/USMMA employees), fingerprint cards (required). Works closely with Security Specialist/ID Card Specialist to determine which employees are non-compliant and refers cases to HR/ER/LR for action.
Human Resources Assistant
US Dept Transportastion
Washington, DC
10.2005 - 12.2006
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- In the absence of the Administrative Secretary to the Director of PHMSA, answered calls for the Administrator and directs them accordingly, updated the Administrator as well as the Personnel Manager, and other managerial staff within PHMSA of meetings and locations and any changes. Handled day to day operations within the PHMSA HR area, sorts and receives mail, screens visitors and calls coming into the main PHMSA phone line, prepared draft correspondence for Specialists as needed, provided Quality Customer Service to persons visiting the PHMSA office.
- Revises, proofs, edits and advise HR Generalists of changes to Bi-weekly staffing Report for review by the Personnel Manager. Assisted with the updating of Standard Operating Procedures for logging 52's, Performance Awards for tracking purposes, etc. Researched nature of action codes through the CFR, Federal Registry, 296, etc. Coded SF52's for promotions, awards, reassignments, DEU selections, details and prepared retirement packages for field office employees as well as employees on station.
- Reviewed SF 182's training forms for completeness and accuracy prior to inputting into the FoxPro system and forwarding to accounting. Supported and assisted in managing the maintenance and quality control of employee personal information within the Department. Compiled data for recurring reports by scheduling meeting times to discuss with Specialists recent changes to staffing.
- Utilizes the CASTLE timekeeping system to input time attendance, PRISM system to monitor and input PR requests and assisted the Human resources Generalists in all phases of the staffing process until position is filled and selection is made.
- Established new and maintained Official Personnel Folders according to OPM guidelines. In the absence of a Lead Specialist, I facilitated New Employee Orientation and assisted with "Special Projects". Maintained flexibility and adjusted to the needs of the staff, meeting required deadlines.
Program Support Assistant Quality Assurance
Dept Veterans Affairs Medical Center
Washington, DC
07.2001 - 09.2005
- Coordinated patient appointments and managed scheduling for medical staff.
- Ensured the accuracy and confidentiality of patient information.
- Developed training materials for new employees on office procedures and systems usage.
- Plan and present Patient Safety and Performance Improvement Trng. and facilitates Sexual Harassment Training for New Employee Orientation. Prepares and processes SF 52's for new hires, transfers, promotions etc. Supports the Utilization Review Nurses in coordinating external review teams for the Incident Reporting Program, assist Quality Mgr. with developing computerized database (H-Drive) for many programs within the QM realm and enters information daily.
- Prepares training and conference requests, prepares electronic work orders, orders supplies electronically, maintains records of all Credit Card holders. Reserves conference rooms for meetings, and other functions as necessary. Maintains calendar for Director of QM, schedules travel for office staff, screens calls for office staff, schedules visitors. Maintains time and attendance for staff of 20. Functions as the administrative liaison for Office of Quality Mgmt., with outside customers schedules interviews for Board Chairperson.
- Updates information daily on Excel spreadsheet for Director of Quality Mgmt. for report to Medical Center Director. Maintains positive relationship with GAO, JCAHO, OIG, DR's and Surveyors and many others at all levels within and outside the Agency in preparation of hospital accreditation and visitation from JCAHO. Tracks data for compliance with Safety Objectives.
- Contacts veterans to schedule consult appointments to decrease extended wait times in specialty clinics, coordinates immediate care with Specialty Physician or clinician. Communicates daily with patients and their families to develop and maintain positive relationships and quality care. Processes and prepare correspondence and other written forms of communication. Obtains and monitors the use of services, supplies and equipment for the office. Established and maintained efficient filing and reference information and systems related to the programs under the Office of Quality Management.
- Coordinates office, telephone, and computer moves. Monitors consults reports to ensure timely scheduling of Specialty appointments. Trained individual services and their clerks medical center wide in scheduling, and completing pending consults in the database. Maintained an electronic waiting list to offset outstanding and pending consults. Coordinated external review team to update action plans for QA database. Reviewed and forwarded Investigated complaints of alleged Patient Abuse. Coordinate scheduling for Board of Investigations.
- Worked collaboratively with Patient advocates to resolve and communicate complaints of care Assists members of Quality Management with the preparation of correspondence and advises of the administrative processes by arranging for transcription services, scheduling witnesses, arranging rooms, and providing evidence where requested. Review all documents for grammatical correctness, according to VA regulations prior to leaving the office of QM. Ensures confidentiality due to the sensitivity of records retained in the Office of Quality Mgmt.
Program Support Assistant/Consult Admin
Dept Veterans Affairs Quality MGMT
Washington, DC
07.2001 - 03.2002
- Coordinated quality assurance activities to enhance program effectiveness and compliance.
- Managed documentation processes for quality management initiatives, ensuring accuracy and consistency.
- Developed training materials to support staff in understanding quality management protocols.
- Assisted in analyzing data trends to identify areas for process improvement within programs.
- Provided coordination and technical assistance to support an integrated Quality Assurance Program Assisted the Medical Services Administrative Assistant with displaying and collecting data. Coordinated external review teams to review and update action plans and recommended solutions Developed a computerized databases for QA personnel. Provided support to the Incident Reporting Program. Coordinated and implemented the Patient Satisfaction Survey and retrieved data from DHCP computer system.
- Provided assistance to the QA personnel with maintaining and updating files. Coordinated and scheduled consult visits with Specialty care teams., communicated directly with Physicians to determine appropriate course of action to take regarding immediate care of a patient. Requested records from the fileroom prior to appointment to ensure adequate review of Medical records from Physician.
- Confer daily with Nursing home staff and caretakers for special instructions prior to appointments for patients. Monitored requests for specialty appointments to decrease the amount of unnecessary visits and forwarded those needed sooner than 30 days. Monitored the Electronic Wait List to ensure timely appointments and prescreening. Worked closely with clinic staff, physicians, and patients to reschedule or refer patients needing immediate assistance to other facilities at the expense of the VAMC, Washington, DC.
Human Resources Assistant
Dept Veterans Affairs Medical Center
Washington, DC
11.1998 - 07.2001
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed manual personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Receives incoming applications and answers inquiries regarding vacancy announcements. Processed applications, returned incomplete packages to applicants or requested additional information to process application. Assisted prospective applicants with completing SF-171's and obtained necessary forms complete application packet.
- Prepared Certificates of Eligible employees and forwarded to Sr. Specialist for review prior to forwarding to selecting official.Followed up to ensure deadlines are met in regards to closing dates of announcements. Maintained Open/Continuous roster and logs Information into system updating yearly. Maintains Official Personnel Folders and forwards retired records to NRC in St. Louis. Assists HR Specialists by preparing closeout letters, preparing "Welcoming Packages", prepare Draft Vacancy announcements on MSWORD for posting in-house.
- Provides assistance to Sr. Specialist by preparing announcements on USAJOBS/OPM website. Coordinated and communicated with OPM personnel to determine the most appropriate way to announce vacancies. Assisted ER/LR Specialist with compiling information to prepare disciplinary actions, terminations, Performance Appraisals, and Proficiency reports.
- Codes 52's for Specialists and researches nature of action codes. Prepares vacancy announcements on USAJOBS and on MSWORD and forwards for review by Lead Specialist. Facilitate New Employee Orientation on rotating basis quarterly for 3 consecutive days servicing approximately 50 -75 employees monthly. Posts vacancy announcements on Vacancy Boards, and in the HR Office.
- Schedules interviews and screens calls to determine nature and urgency of call, schedules visitors to speak with HR staff. Maintain open lines to communicate with Veteran Organizations on vacancies within the Agency to assist in giving consideration to Qualified Veterans seeking employment, represented the agency at Del. Eleanor Holmes Norton Job Recruitment events outside of the organization and speaking on behalf of the agency. Reviewed completed applications for accuracy and forwarding to respective Specialists screening out incomplete application packets.
- Maintained an extensive knowledge base of the VA Manuals, circulars, medical center memos, and bulletins that pertain directly or indirectly to the facility. Assisted in compiling statistical data in completing and organizational chart on an annual basis to review staffing charts.
- Processed time and attendance including advanced sick/annual leave, annual leave, sick leave, FMLA and administrative leave. Input request into system in advance for ordering and retrieves supplies by pick up or delivery. Manually prepared vacancy announcements for Veterans Canteen Employees, Wage Grade and GS employees.
Accts Receivable Asst/Medical Care Cost Recovery
Dept Veterans Affairs Medical Center/MCCR
Washington, DC
05.1994 - 11.1998
- Makes field site visits to other facilities for the purpose of increasing collections. Acts as Agency representative in official proceedings regarding debt collection. Maintain records on veterans of status and insurance verification. Determined eligibility for waivers of outstanding accounts.
- Decided according to regulations eligibility for copayments of prescriptions, hospitalization, deductibles. Inputs data into database from over 100 carriers on delinquent payments, initiated follow up action on debts exceeding the 30, 60, 90 day delinquent.
- Trained 2 other A/R clerks on proper debt collection process. Maintains current knowledge of the MCCR (Medical Care Cost Recovery) program trends and regulatory changes. Acted as liaison/patientrepresentative for MCCR to resolve complaints from or for patients/customers and their families.
- Act as contact for IRS, DMC, and refundable payments to Insurance carriers for overpayments. Received award for Most Significant Contribution Award for 2 years
Pharmacy Copay Agent/Teller
Dept Veterans Affairs Medical Center
Washington, DC
05.1993 - 05.1994
- Disseminated cash and checks to discharged patients as well as in-house patients, disburse travel payments to medical center employees, accepts payments for lost government items, i.e. ID Badges, pagers, cell phones etc.
- Train new cashiers, prepare for audits, reconcile cash and checks daily, process bank deposits. Review requests for waivers from families. Prepare reconciliation reports daily on cash and checks
Education
High School Diploma -
Eastern Sr High School
Washington, DC06-1987
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Recruiting
- Diversity and inclusion
- Pre-employment screening
- Recruitment strategies
- Employee relations
- Training development
Timeline
Human Resources Specialist
Federal Election Commission/FEC
08.2023 - 12.2025
Administration Specialist
US Dept Labor/EBSA
07.2023 - 08.2023
Human Resources Assistant
USDA/OHR Office of the Secretary
04.2016 - 07.2023
Program Support Assistant/Emergency MGMT
USDA
05.2013 - 04.2016
Program Assistant/OWCP
USDA
04.2011 - 05.2013
Program Support Assistant IES
USDA
05.2009 - 04.2011
Human Resources Assistant
US Dept Labor
03.2008 - 05.2009
Human Resources Assistant
US Dept Transportation MARAD
12.2006 - 11.2007
Human Resources Assistant
US Dept Transportastion
10.2005 - 12.2006
Program Support Assistant Quality Assurance
Dept Veterans Affairs Medical Center
07.2001 - 09.2005
Program Support Assistant/Consult Admin
Dept Veterans Affairs Quality MGMT
07.2001 - 03.2002
Human Resources Assistant
Dept Veterans Affairs Medical Center
11.1998 - 07.2001
Accts Receivable Asst/Medical Care Cost Recovery
Dept Veterans Affairs Medical Center/MCCR
05.1994 - 11.1998
Pharmacy Copay Agent/Teller
Dept Veterans Affairs Medical Center
05.1993 - 05.1994
High School Diploma -
Eastern Sr High School