Che Colding
Westland
Summary
Compassionate and goal-oriented professional with a solid background in aviation, focused on enhancing the customer experience. Demonstrates strong organizational and problem-solving abilities while effectively managing cargo operations and resolving customer inquiries. Committed to fostering positive outcomes and satisfaction in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Cargo Agent
Delta Air Lines, Inc
Detroit
10.2021 - Current
- Managed and coordinated the efficient transfer of cargo daily to ensure on-time delivery to customers.
- Monitored inventory levels and maintained accurate documentation for shipments.
- Inspected cargo for compliance with safety regulations and procedures.
- Utilized strong organizational skills to prioritize and handle multiple shipments concurrently.
- Utilized problem-solving skills to resolve customer inquiries and complaints promptly, maintaining high customer satisfaction levels.
Property Manager
Elite Property Management Services
Southfield
09.2017 - 09.2018
- Managed collection of monthly assessments, rental fees, and deposits while ensuring timely payment of insurance premiums and operating expenses.
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about the local area.
- Resolved resident concerns and requests promptly, enhancing overall resident satisfaction with management.
- Supervised repair and maintenance staff, ensuring prompt attention to all high-end facility needs.
Reservation Agent
Delta Air Lines, Inc
Atlanta
03.2013 - 05.2016
- Assisted customers with special requests, such as needing special seating arrangements or a special meal.
- Collaborated with management to create and execute customer service enhancement strategies.
- Maintained accurate and current customer data in the reservation system to support efficient operations.
- Entered customer reservations into the system, ensuring seamless booking experiences.
Gate Agent
Delta Air Lines, Inc
Detroit
05.2011 - 03.2012
- Managed boarding and de-boarding of passengers for domestic and international flights, ensuring compliance with safety regulations.
- Coordinated with departments to streamline boarding process and minimize delays.
- Informed passengers about flight schedules, baggage policies, and travel-related information to enhance customer experience.
- Conducted pre-flight inspections of passengers and crew.
Education
Bachelor of Applied Arts and Science - Broadcasting/Communication
Eastern Michigan University
Ypsilanti, MI12-2012
Skills
- Customer Service
- Negotiation skills
- Corporate Procedures
- Problem solving
- Decision making
- Time management
- Leadership ability
- Conflict resolution
Timeline
Cargo Agent
Delta Air Lines, Inc
10.2021 - Current
Property Manager
Elite Property Management Services
09.2017 - 09.2018
Reservation Agent
Delta Air Lines, Inc
03.2013 - 05.2016
Gate Agent
Delta Air Lines, Inc
05.2011 - 03.2012
Bachelor of Applied Arts and Science - Broadcasting/Communication
Eastern Michigan University