Chelea Sievert
Pacifica,CA
Summary
Experienced retail operations leader with expertise in budgeting, inventory control, staff training, and customer service. Known for driving sales reporting, improving team performance, and maintaining efficient, compliant store operations.
Overview
18
18
years of professional experience
Work History
General Manager
Office Depot
Colma, CA
2022.04 - Current
- Oversaw daily business operations, ensuring effective budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Directed Office Depot store operations, staffing, and daily sales floor execution.
- Managed associate scheduling, coaching, and performance reviews across retail teams.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Resolved customer concerns and escalations using Office Depot service policies.
- Addressed customer complaints promptly while upholding high standards of service quality.
- Monitored sales trends, shrink, and expense controls through store reports.
- Developed employee schedules and monitored payroll expenses to maintain budget compliance.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated training on cashier procedures, product knowledge, and safety practices.
- Supervised print and supply services, ensuring accurate order handling and delivery.
- Tracked monthly sales to inform business development planning and support strategic decisions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Identified improvement areas in business practices and collaborated with departments to implement actionable plans.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Monitored inventory levels and placed new orders to ensure optimal stock availability for customer demand.
- Established strong partnerships with clients to enhance collaboration.
Assistant Store Manager
Office Depot
Millbrae, California
2019.10 - 2022.04
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supported Office Depot store operations through daily sales floor supervision and customer service.
- Supervised team of employees, providing ongoing training to enhance customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw cashier coverage and register procedures during busy shifts to ensure efficient payment handling.
- Resolved customer complaints by listening empathetically, documenting details, and offering effective solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coordinated merchandising resets, signage updates, and promotional displays to improve store presentation and attract customers.
- Developed associates' knowledge of print services, technology products, and office supply standards through coaching.
- Assessed store compliance with safety, loss prevention, and company policies to maintain operational integrity.
- Ensured compliance with all safety regulations throughout the store premises.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
PetsHotel Assistant Manager
Petsmart
San Carlos, California
2008.06 - 2019.10
- Managed daily store operations in pet retail environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained staff on POS procedures and product knowledge.
- Monitored inventory levels for pet food, toys, and supplies to ensure stock availability.
- Developed inventory tracking system to streamline supply ordering.
- Created reports on sales trends and inventory levels to guide management decisions.
- Resolved customer concerns using company service standards.
- Supported store compliance with safety and animal care policies.
- Mentored newly hired employees on company programs to streamline onboarding process.
Education
Some College (No Degree) - Liberal Arts and Sciences
College of San Mateo
San Mateo, CASkills
- Budget management
- Cost control
- Inventory management
- Loss prevention
- Sales reporting
- POS systems
- Staff training and development
- Customer service
- Operational leadership
- Effective communication
Accomplishments
- Champion Circle Winner - 2023
Timeline
General Manager
Office Depot
2022.04 - Current
Assistant Store Manager
Office Depot
2019.10 - 2022.04
PetsHotel Assistant Manager
Petsmart
2008.06 - 2019.10
Some College (No Degree) - Liberal Arts and Sciences
College of San Mateo